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1-Visitor
April 24, 2017
Question

Blue Screen of Death

  • April 24, 2017
  • 12 replies
  • 8601 views

Hi all,

 

I'm a mechanical engineering student who uses Creo 3.0 (M110) for designing for my school's Formula SAE team, as well as in some classes. I built a new computer with the intent of using it to model and run FEMAP/Nastran simulations on for various projects.

 

Parts in it:

AMD Ryzen 7 1700 procesor

Gigabyte AB350M D3H motherboard

32GB Corsair Dominator Platinum ram

AMD Radeon R9 290 graphics card

Samsung 850 Evo SSD

650 watt EVGA power supply

 

Symptom: Every time I try to launch Creo parametric, on a very fresh install of Windows 10 Education edition, I get a blue screen of death with an "unexpected kernel mode trap" error to go along with it. I have all the most recent drivers from Gigabyte's website, and really can't figure out why Creo and nothing else causes a BSOD within seconds of opening up. I get to the main screen, and I don't get any script errors (which I've seen a million times when first opening Creo) eiteher.

 

I have stress tested ther CPU, memtested the RAM, and the GPU is an older part that has never had real issues (I've tried some other GPU's to no avail as well).. I know this is a very recently launched CPU architecture, and that might be contributing to the problem.

 

Any help would be appreciated!

12 replies

StephenW
23-Emerald III
April 24, 2017
18-Opal
April 24, 2017

A TS Bulletin has been posted on the PTC Support Website:

Windows 10 Creators Update (1703) may cause blue screen system shut down with Creo Parametric 3.0

Thanks,

Amit

Dale_Rosema
23-Emerald IV
April 24, 2017

Login first and then click on the update.

If you click on the link and then login, you get:

Thanks, Dale

StephenW
23-Emerald III
April 24, 2017

You're on the highway to ... a sandstorm???  This is what west Texas looks like just before the duststorm blows in!!

1-Visitor
July 12, 2017
16-Pearl
July 14, 2017

The link to the update (also posted on CS261077; https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS000261077) seems to be dead.

 

 

24-Ruby III
July 17, 2017

KB4022716 was replaced by KB4025342.