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16-Pearl
November 17, 2016
Question

Change Task screen shows Windchill Error

  • November 17, 2016
  • 1 reply
  • 6666 views

This is a bit baffling.

The test account in the Documentation Services group that's in the Change Administrator role (in the Team and in the Workflow) is sent a task.

They can see the task as normal in My Tasks, but when they open the task, the Details page displays

Windchill Error

You do not have access to this object or it does not exist.

taskView.jpg

Thing is, if I reassign that task to another test account (wctest1) not in the Documentation Services group (who is in the Change Administrator role) they CAN see it. The Doc Service account cannot reassign the task, so I need to do that as Admin.

I cant think of any access to the Role that I have not already granted.

If I add the wctest1 to the Documentation Services group then nothing changes for that user so I don't think its an access control on that Change Administrator Role.

The only other clue is that the same test account (Documentation Services group in Change Administrator role) gets a (Secured information) when looking at the Assignee on the task.

Teampage.jpg

The user in the Change Administrator role cannot see the Change Process in the Routing/Process History?

Perhaps there is an access control for workflows?


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1 reply

22-Sapphire I
November 17, 2016

From the change object (try each - change request, change notice, change task), select Manage Security, then search for the specific user (green "+" icon) and look at their permissions.  They may not have access at the current state.

Their workflow task remains and they can see it regardless of the access to the parent object (PBO) of the workflow process.

A useful and quick troubleshooting technique is to temporarily add them to the Manager Role of the context team where the data / change object is and see if that fixes it.  If so, it's definitely a permissions issue.(ACLs).

lgrant16-PearlAuthor
16-Pearl
November 17, 2016

Change Administrator has Full Control (at all States) for CR, CN and CA... as I have been trying everything I can think of.

AccessControlCN.jpg

22-Sapphire I
November 17, 2016

Maybe that user doesn't have access to the "cabinet" where the objects are.

Is that user actually in the Change Administrator Role for this context?

Use the Green Plus, search for the user and show specifically for that user.

Is there a profile that got applied to the user that hides the object(s)?