Creo 10 Student Version - Can't start Creo because of Quality Agent

Forum|Forum|1 year ago
November 8, 2024
3 replies
834 views

Hi,

Creo keeps shutting down because of this error. I have the student version and it basically says that it doesn't have "enough" access but I have already allowed it to communicate through my firewall. Plus, I uninstalled and reinstalled the diagnostic tool and it still won't work. I'll be really grateful ofr any suggestions on how to fix it. Thanks!

Error message ↓

General

S

StephenW

23-Emerald III

https://community.ptc.com/t5/3D-Part-Assembly-Design/Creo-Agent-Fails-to-Start/m-p/202767

D

DZ_12314963

Author

1-Visitor

Thanks for the reply! Sadly I have no clue what is and how to set an environment variable and can't find the creoagent.exe file. I looked for it in the installation directory but didn't find it. Do you have suggestions on where to start? Thanks again : )

M

MartinHanak

24-Ruby III

Hi,

try following (paths are related to Creo 11.0):

uninstall PTC Diagnostic Tools
uninstall PTC Creo ? Platform Services
install PTC Diagnostic Tools
- <CR11_installation_package>\install\addon\qualityagent_64.msi
install PTC Creo ? Platform Services
- <CR11_installation_package>\install\addon\creosvcs_64.exe
in both cases use Options button (I am not sure about the button name)
and enter path to Creo installation ... I guess it is C:\Program Files\PTC