5-Regular Member

Question

Creo 11 - Selection Issues

Forum|Forum|1 year ago
August 19, 2024
13 replies
7514 views

Hello,

I'm not really sure how to label this one, but let me try and elaborate:

Has anyone else experienced it where there is a delay/lag spike when trying to left click (select) anything in the graphics windows on Creo 11? Calling it a delay probably isn't correct, but Creo 11 (both versions 11.0.0.0 and 11.0.1.0) just seems to "miss" some of my mouse inputs.

It happens randomly when I'm either trying to add a dimension in a 3D sketch; CTRL select edges or surfaces of a 3D model; and also when trying to move balloons in drawings? Essentially left click/selecting anything on a daily basis will just randomly not respond and I have to click again.

I always thought it was just me miss clicking but I'm noticing it more and more, and its not limited to a specific model.

I have compared it to Creo 10 and it seems to be primarily in 11.

I have tried:

- Default PTC config

- Different mouse

- Multiple models

M

MartinHanak

24-Ruby III

Hi,

described behavior can be cause by graphic card drivers. You can do standard test:

add graphics win32_gdi option at the end of config.pro file temporarily
work with Creo 11.0

If the problem disappears then it is related to graphic card drivers.

remove graphics win32_gdi option
install different version of graphic card drivers (probably newer ones)

M

MM_10223777

Author

5-Regular Member

Thank you for the quick response.

I tested it but the graphics win32_gdi config option makes the models slow in general.
Panning and zooming causes stuttering (lowered frames, almost like a stop-motion picture).

If I select a component from the feature tree, I can see it highlighting every surface until finally having the entire component selected.

Very difficult to gauge the selection "performance" when everything is slowed down and stuttering.

D

Dale_Rosema

23-Emerald III

But if the problem went away except performance issues it is pointing at a driver problem as @MartinHanak stated. That was not a long term fix, but just a diagnostics tool.

S

SD_10753564

1-Visitor

I am having the exact same issue. Recently upgraded to Creo 11, and this issue popped up. Didn't have any issues with Creo 10. If anyone has a solution that would be great!

R

RaphMORIN

16-Pearl

Same here as well. We switched from Creo 4 to Creo 11 last month, it's one of the first things we noticed when using Creo 11.

We opened a case and the support told us it was probably a graphics driver issue. We updated our drivers but it didn't change anything so we continue with this issue hoping for a fix one day.

A

awilson-2

5-Regular Member

I am having the same issue after upgrading to 11. This version is insanely slow and buggy. selecting edges / surfaces in models and dimensions / balloons in drawings takes sometimes 5 or 6 clicks. Typing is very slow and lags behind (and I am a slow typer). Just selecting the annotation tab in a model causes my computer to not respond for 10 or so seconds.... its not my computer... its a powerhouse work station recommended by PTC.. so is the video card.... Its taking me 2x longer to do the same work in 11 that it took me in 10...

S

StephenW

23-Emerald III

Have you tried updating the graphic card driver? Or, if you are using a supported system, you could also look up the supported driver for your system.

A

awilson-2

5-Regular Member

Just installed the newest version from the NVIDIA website... seems to help with the selection issue and the typing lag...although rotate and zoom is a little jerky... All in all so far its better. The funny part is that Windows said I had the latest driver installed.... apparently not.... windows had no clue it was several revisions behind...

D

Dale_Rosema

23-Emerald III

I am having similar issues, although I am not on Creo 11, just Creo 9.

But my issues also occur in Word, Excel and Outlook, so I am wondering if it is a Windows thing.

A

awilson-2

5-Regular Member

Yea, that sounds like a windows thing. I’ve been using Creo for about 16 years now....To be honest Creo 5, 7 and 9 were the most stable.

I did notice that certain windows updates would mess with Creo... then the issues would go away after the next update. But never this slow or buggy.

Some things to help overall performance would be to empty your windows prefetch and temp directories...

R

RaphMORIN

16-Pearl

As you say, I'm wondering if it's a windows thing. Here, we have 3 computer running Creo 11, they all have the same issue and they're running windows 10. 2 computers are not Creo certified and the third is, it makes no difference.

And you all, are you running windows 10 or 11 ?

M

M.Liszka

8-Gravel

Just adding my voice to the chorus. I started my own thread about this issue before another user alerted me to the existence of this one.

https://community.ptc.com/t5/3D-Part-Assembly-Design/Difficulty-in-selecting-sketch-entities-in-Creo/td-p/976909

Still no resolution.

S

six10

10-Marble

I migrated from Creo 8 to 11. I have this issue as well in Creo 11. While in assembly and part mode it is not so apparent, drawings mode is catastrophic! It will not select edges upon being clicked, i need to click every edge 2-3 times! To the point, I cannot even make drawings anymore.

And of course this only after i designed the whole tool in Creo11, so i cannot go back to Creo8. Now i have around 40 drawings to make for machine shop!

M

MikeBennett

16-Pearl

Hi All,

For those experiencing this issue, is scrolling in the configuration editor also slow/choppy/delayed?

R

RaphMORIN

16-Pearl

Yes it is. I have just compared with Creo 4 and it 4 feels smooth compared to Creo 11.

C

CA_10146793

12-Amethyst

I am also experiencing this same issue with Creo 11 loaded on a Dell Precision 7560 laptop with NVIDIA T1200 GPU graphics card (just FYI to the community).
I have tried installing different drivers without success.
I do assume it to be a driver/card compatibility issue that has emerged now that the graphics card is no longer officially supported (according to the PTC literature, although believe it was at one time) and Creo continues to be upgraded on dated hardware. So I believe that the only solution is to upgrade to fully supported hardware when we can.

D

dunebuggyjay

14-Alexandrite

Has anyone figured out what is causing this? Its super annoying when detailing. Taking me about 1/3 longer now...as I keep having to re-select edges because they don't get picked,

This has only happened when we switched to Creo 11 (we were on Creo 7..with no issues)

Jay

M

M.Liszka

8-Gravel

Earlier today I rolled back my graphics driver to the one that PTC officially supports - or at least as close as I could get since NVIDIA no longer seem to offer the exact right version. So far this seems to be working, but I want to put several more hours or days into Creo before I consider the issue to be actually solved. Afterall, it has been an intermittent (but frequent) issue for me to begin with.

A

awilson-2

5-Regular Member

I did this as well soon after switching to V11... it did not make a difference. Updating to 11.0.4.0 helped a little, but not much. PCT really screwed the pooch on this one. Everything lags hard on V11. Wish there was a way to go back to V9 and still use my files. V9 seemed to be the most stable.

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