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TD_1020323110-Marble
10-Marble
Aug 27, 2025 8:06 PM UTC
Solved

Dell Precision 7760 not supported by Creo 12?!?!

Finally upgraded from Creo 9 to Creo 12 and it started completely locking up the system when adding a countersink to a hole feature.  Contacted tech support and they said the Dell 7760 is not supported by Creo 12!

 

This is crazy!  So now I am supposed to go and buy new laptops for the entire engineering and design team??

 

Looks like I either find another 3D system or I am stuck with Creo 9.  I didn't upgrade to Creo 11 because they moved the mapkeys out of the config.pro to a separate file that is located on the local client.  This made the CAD much more difficult because one way to standardize and control process is by using mapkeys that were loaded of the server at the start point.

 

Not happy with PTC...

TD_10203231Answer
10-Marble
Oct 1, 2025 2:23 PM UTC

Forgot to post the entire line to add to the config.pro

 

enable_opengl_fbo no

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10 replies

tbraxton
tbraxton22-Sapphire II
22-Sapphire II
Aug 27, 2025 8:29 PM UTC

Did you open a support call with PTC? If you do have a call, post the details here.

 

Are you able to reproduce this problem across machines and across models (if the problem only happens with one model, then it is not likely a HW driven issue).

 

Have you checked with Dell to confirm that the HW and OS do not have ISV certification for Creo 12? Dell should have an online tool to determine what is certified and supported. Even if it is not certified PTC should not ignore you as the HW, graphics card, and OS may be supported individually without the system ISV certification.

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TD_1020323110-MarbleAuthor
10-Marble
Aug 27, 2025 8:34 PM UTC

I did have a support call with PTC.  Online Teams meeting and I was able to reproduce the error in less than a minute.  Locked up entire system and had to power down and then resume the meeting again.

 

I ran the Creo 12 PTCHardwareCheck.exe and it said that it was not supported for Simulation Live, Generative Topology Optimization, or Render Studio, but we do not use any of those tools.

 

I can send to someone the simple model and see if they can replicate it on "approved" hardware.

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tbraxton
tbraxton22-Sapphire II
22-Sapphire II
Aug 27, 2025 9:32 PM UTC

 

The comments on not supported apps sounds like it would be the GPU that would affect those. These apps would not even need to be installed to modify or create a hole feature. If tech support closed the case based on your HW configuration, I would suggest you reopen the case. 

 

It would be useful for you to post a test model here for others to test in Creo 12 with different HW.  Be sure to zip the part file before posting here. It would be best if you describe exactly how to reproduce the issue on your end, so testing follows the same steps.

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    MartinHanak24-Ruby III
    24-Ruby III
    Aug 28, 2025 6:31 AM UTC

    Hi,

    often problems are related to graphic card drivers. Please open you config.pro file in Notepad and add following line at the end of file. Note: The option is used for testing purposes, only! Is is not intended for real work.

    graphics win32_gdi

    Then test Creo behavior. If it works well then you have to update graphic card drivers.

    Q1: What graphic card is installed in Dell Precision 7760?

    Q2: What graphic card drivers version is installed?

     

    According to https://www.ptc.com/en/support/refdoc/Creo_Parametric/Vendor_Hardware/Dell_12?action=view page Precision 7780 is supported.

     

    According to https://www.productindetail.com/cn/comparison-dell-precision-7760-vs-dell-precision-7780 page the main difference is graphic card. Therefore I think that it is the route of the problem.

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      TD_1020323110-MarbleAuthor
      10-Marble
      Sep 29, 2025 1:55 PM UTC

      I finally received a fix from PTC and it seems to be working so far.

       

      By adding enable_opengl_fbo to the config.pro seems to have fixed the problem. (fingers crossed)

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        TD_1020323110-MarbleAuthorAnswer
        10-Marble
        Oct 1, 2025 2:23 PM UTC

        Forgot to post the entire line to add to the config.pro

         

        enable_opengl_fbo no

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