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1-Visitor
April 24, 2019
Question

instant shutdown

  • April 24, 2019
  • 9 replies
  • 2883 views

Hello,

 

my creo parametric keeps crashing. I should send the traceback.log to the support, but i can´t find an Address.

 

i hope you can help me.

thanks

9 replies

23-Emerald III
April 24, 2019

PTC Support home page: https://www.ptc.com/en/support

 

Scroll down and Open A New Case is on the right side

 

Mahesh_Sharma
22-Sapphire I
April 24, 2019

@Schorsch 

Is it crashing on specific operation or on start ? 

Mahesh_Sharma
22-Sapphire I
April 24, 2019

@Schorsch 

 

reviewed the log file, case for exit in traceback has been corrected in Creo 5.0.2.0. Current available Creo 5.0 build is 5.0.4.0, 

Schorsch1-VisitorAuthor
1-Visitor
April 24, 2019

ok thx- how do i update it? 

 

StephenW
23-Emerald III
April 24, 2019