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R
rizvith1-Visitor
1-Visitor
December 1, 2017
Question

My model is not Retrieving

  • December 1, 2017
  • 1 reply
  • 3904 views

I am using Windchill 11 when I was trying to open a file it was downloading but it cannot be opened by Creo 4.0, when I check Event Management of my Windchill server it is showing download suceeded but in status bar of creo shows model cannot be retrieved, but the same model can be retrieved from PDMLink server. Can anyone suggest me a right solution.

1 reply

HamsterNL
HamsterNL18-Opal
18-Opal
December 1, 2017

This seems more like a Windchill question to me...

https://community.ptc.com/t5/Windchill/ct-p/Windchill

R
rizvith1-VisitorAuthor
1-Visitor
December 1, 2017

Ofcourse it might be the Windchill question, but I suspect this conflict is somewhere in the middle of Windchill and Creo because it is downloaded successfully from Windchill server when I try to open it in creo the problem araises. 

D
dschenken1-Visitor
1-Visitor
December 1, 2017

Since you also asked in the Windchill section, you could mention that.

 

If it really is a problem between Windchill and Creo, then that is not anything the User Community can help with. You will need to open a call with PTC technical support.

 

Since you say 'file' no one knows if you mean an assembly or a drawing file that didn't get all the components from Windchill loaded at the same time, or if you mean a part file that was corrupted.

 

I'll guess that it is an assembly or a drawing that requires components that you no longer have permission to access, which is a Windchill permissions problem that needs to be discussed with your Windchill administrator.

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