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tjensen1-Visitor
1-Visitor
April 20, 2016
Question

Problems when copying assembly

  • April 20, 2016
  • 4 replies
  • 1797 views

Problems when copying assembly.

The computer shows an error box as says I have to send the traceback.log to Technical Support.

Now I have done it. I hope someone can tell me what the problem is.

Have a nice day.

Tom


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4 replies

M
MartinHanak24-Ruby III
24-Ruby III
April 20, 2016

Hi,

 

Home - PTC Community is not PTC Technical Support website. Go to https://support.ptc.com/appserver/cs/portal/ then activate My Company tab and click Create a New Support Case button to register your problem at PTC Support.

 

MH

A
AmitDeshpande18-Opal
18-Opal
April 26, 2016

Hi Tom,

Were you able to create a TS case to have your traceback analyzed?

If not, I can create a case for you, but I will need your valid SCN (Service Contract Number).

Thanks,

Amit

    T
    TomD.inPDX17-Peridot
    17-Peridot
    April 27, 2016

    I once had hopes that a trace-back log would help a support case but tech support told me it was pretty much useless without the rest of the associated files.

    Corrupt files is one of the reasons you get these.  I've sent corrupt files to tech support, and again, PTC could not repair them.  KEEP THOSE INCREMENTAL SAVE FILES!  My only recovery was to find the file that didn't crash Creo.

    One of my issues was a corrupt image assigned to a datum plane (underlay BMP file).  Something got completely confused and it was showing the wrong images on the wrong planes.  Even deleting them did not resolve the file.  I went back about 3 saves and removed the images.  No more issues after that with this file.

    Don't put off this investigation.  When something like this happens, you have to get on top of it.  Definitely make use f tech support.  Every user working on a system that has maintenance should create their own support cases.  Some larger companies like to funnel things through IT.  Regardless, use these services, they're paid for.

      T
      tjensen1-VisitorAuthor
      1-Visitor
      April 27, 2016

      Hi guys

      Thanks for the answers.
      The funny thing is, that a colleague of me said, "let me try on my computer" and it succeeded on his computer?
      I have also talked with the lokal CREO support here in Denmark and he said it's nearly impossible to find the reason.

      Have a nice day

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