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Patriot_1776
Patriot_177622-Sapphire II
22-Sapphire II
November 30, 2018
Question

So, I have seen tons of threads over the many years I've been on the forum....

  • November 30, 2018
  • 11 replies
  • 4154 views

...where people are asking for help with geometry problems (and others, but I'm talking about geometry).  What I see is by far the most help comes from fellow users.  WHY?  I would think, as a gesture of good will to people and companies BUYING PTC's software and PAYING the maintenance fees, that PTC would spend more time actually helping the customers here.  When people go to the call center, it's because they're PAYING for maintenance, but why isn't PTC more involved with the forums to help people?  Some people buy the software but forego the expensive maintenance.  when I get my seat finally, I'll probably get a good version and simply forego maintenance and instead simply buy a new copy every couple years, and perhaps sell my old copy.  Over the years I've had plenty of training, but almost without exception, I find I'm far more skilled as a user than the people they send out (not bragging, it just is...).  Are they instead learning from US???

 

The recent "Bent Helix" thread a prime example.

 

Something to ponder....  😉

11 replies

B
BenLoosli23-Emerald III
23-Emerald III
November 30, 2018

IMO, the reason PTC employees take a low-key approach to the community is so you will pay for maintenance and then use their employees for your answers.

 

Since you can no longer 'buy' a seat of Creo, the subscription comes with maintenance!

 

Also, you cannot sell your old copy, as you do not own it. In the past when you 'bought' a seat of CAD software, you only bought the right to use that software. The vendor still owns the code. You only have a copy of the code that along with a license file, tied to a specific computer, allows the software to run on a computer at your company. The only way to sell the software was to sell the company that owned the software and with PTC's permission, they would transfer the license to the new company.

Patriot_1776
Patriot_177622-Sapphire IIAuthor
22-Sapphire II
November 30, 2018

Funny, because rarely have I found them able to come up with geometry answers....  😉

 

WHAT????  You can't buy a seat anymore?  Well, that s#cks.  As far as legal, I bought a car, and when I decide to sell it for a new one, I refuse to let Toyota tell me they "own" my car.  As such, I refuse to let some software company tell me I can't resell their software unless they want to pay me for it when I upgrade.  We as a country should write laws to prevent that kind of garbage.  A copy of software should be treated like any other commodity (cars, CD's, houses, motorcycles, etc.) if you purchase it outright.  I'm tired of software companies in general strongarming customers and getting away with it.  I'm not into "big government" regulation, but this is one thing that needs to be fixed.

 

Guess that's why there's so much pirated software out there, people are tired of being strongarmed.  I'm sure I could find an unlocked copy of creo 3 if I chose to and was unscrupulous......  😉

R
rreifsnyder15-Moonstone
15-Moonstone
December 1, 2018

Even when they were selling it what you were buying was the "right to use". That "right to use" was non transferable. It's not like a physical thing like a car. Yes it was a pain but at least that right was then perpetual so if you found that ProE 2000i met all of your requirements you could stop paying maintenance and continue to you that version forever and I know some folks that did things like that.

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