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JS_146223363-Newcomer
3-Newcomer
Jul 29, 2026 10:36 PM UTC
Question

System‑Level Crash in Creo Parametric 13.4.0.0

Summary of the Issue

Creo Parametric 13.4.0.0 is causing a catastrophic failure of the Windows graphics subsystem across every machine tested, including:

  • University lab computers

  • Instructor workstations

  • Student laptops

  • My personal workstation

The failure is identical across all systems: initiating certain display operations causes a full backscreen event

Observed Behavior

Across all affected machines:

  • Entire display system blacks out

  • All monitors reset

  • No Creo traceback or crash log is generated

  • System becomes unresponsive for several seconds

  • Creo must be manually relaunched, unsaved work is lost.

Crashes occur seemingly at random. This issue is present on my personal computer, laptop, university computers, instructor computers, and other student’s personal machines. 

3 replies

vnamboodheriEmeritus
Emeritus
Aug 10, 2026 6:30 AM UTC

Hi ​@JS_14622336, 


Thank you for your question. 

Your post has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.
 

Thanks,
Community Moderation Team

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Michael_Bourque
Michael_Bourque15-Moonstone
15-Moonstone
Aug 10, 2026 11:28 AM UTC

Tell us what computers you’re using and what your graphic card is and that you’re not visiting a virtual machine. 

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Michael Bourque
    JS_146223363-NewcomerAuthor
    3-Newcomer
    Aug 15, 2026 6:00 PM UTC

    I am unsure of the specs used in the University Computers that experienced this issue. My personal computer uses a Ryzen 7900xt + i5-13600 + 32gb RAM. No virtual machines were in use. 

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