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jvadalia-213-Aquamarine
13-Aquamarine
April 14, 2017
Solved

What are the possible reasons for "Fatal Error" working with Creo?

  • April 14, 2017
  • 3 replies
  • 21806 views

Hi Everyone,

 

This is for general discussion for the possible cause of "fatal error" while working with CREO.

 

I would like to know from tech guys that what are the major reasons for this particular error.

 

Please if any body knows, please do share your views. This might be helpful to many.

And please give the reasons priority wise. Highest Priority cause to lowest priority cause.

 

Regards,

Jignesh

Best answer by Mahesh_Sharma

Jignesh,

Fatal error in Creo is a generic message for any premature exit in Creo. There is no specific cause for such exits, some of the possible reasons which can share are.

> Exit from application itself.

  • This may consider an exit due to code failure in Creo
  • Exit due to data corruption. This can include corruption in data due to application or any external reason.

> Exit in application from Hardware side.

  • Graphics failure
  • System Memory

> Exit due to plugins.

Aarticles for reference :

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS105763

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS31618

3 replies

J
jvadalia-213-AquamarineAuthor
13-Aquamarine
April 19, 2017

Hello Everyone,

I think no one is concerned with the "Fatal Error" issues coming.

So assuming that no body has the answer..

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 21, 2017

Hi Jignesh,

Please open a new Case for this issue: https://support.ptc.com/appserver/cs/case/case_logger.jsp

J
jjhahn21-Visitor
1-Visitor
July 23, 2017

Most likely the crash is your creo_parametric_customization.ui file is corrupt.  I've had to fix this several times.  After updating Creo3, installing Creo4 and reconfiguring Creo4.  I would get Fatal error entering sketcher, opening a simple part or other really simple things. 

 

1.) Go to      C:\Users\username\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings and rename or remove the creo_parametric_customization.ui  you find there.  NOTE;   you may have the creo_parametric_customization.ui in your startup directory. It may be good to use yet. (used in step 3) If you don't have one in your startup, create one by exporting from customization dialog page - prior to deleting the one mentioned above.

2) After restarting Creo, your customized Ribbon settings will be gone.

3) Right click to "Customize Ribbon" then select  Import/Export and choose Import Customization file. I start by selecting the creo_parametric_customization.ui file from my startup directory, and selecting "All modes."  

4) If I still get crashes, start over at step 1, then in step 3 bring in one mode at a time (Part, Assembly, Sketcher, Drawing, Activated part in Assembly, etc.) and test the interface to see if crash still happens.

 

It's sad that PTC didn't provide this answer for us, or pay us to debug their fragile application by way of a reimbursement on maintenance. 

    S
    23-Emerald III
    StephenW23-Emerald III
    23-Emerald III
    April 19, 2017

    Your question is too general for Users (in my opinion). A search of the community delivers hundreds, if not thousands, of results.

    A search of PTC support comes up with over 5000 results.

      J
      jvadalia-213-AquamarineAuthor
      13-Aquamarine
      April 19, 2017

      Hi,

      I agree with you that my question is general.

      But for the general question, there should be general answer. At least PTC employees should answer this.

      And just like you replied with the argument. I expect someone with some points to be noted on this. I know this question is difficult to answer. The emergence of the question is with the birth of CREO and was not there at the time of PRO/Engineer i guess.

      For me this is the reason to ask a question. I had asked this to many local technical guys. But no one was sure about the answer. So I thought lets ask globally if  i can explore on something.

      Regards,

      Jignesh

      Mahesh_Sharma
      Mahesh_Sharma22-Sapphire IAnswer
      22-Sapphire I
      April 19, 2017

      Jignesh,

      Fatal error in Creo is a generic message for any premature exit in Creo. There is no specific cause for such exits, some of the possible reasons which can share are.

      > Exit from application itself.

      • This may consider an exit due to code failure in Creo
      • Exit due to data corruption. This can include corruption in data due to application or any external reason.

      > Exit in application from Hardware side.

      • Graphics failure
      • System Memory

      > Exit due to plugins.

      Aarticles for reference :

      https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS105763

      https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS31618

        T
        TomD.inPDX17-Peridot
        17-Peridot
        July 23, 2017

        #1 reason for fatal crashes: Learning new features.  This tends to solve itself over time when you learn to talk nicely to Creo.

        #2 reason for fatal crashes: A consistent process causes a fatal error; Submit support case - it is either H/W or S/W

        #3 reason for fatal crashes: The input buffer is stuffed up and Creo acts on eroneous input.  Goes hand-in-hand with #1.

         

        I can fatal crash any Creo session.  I cannot always repeat it.  And when I can repeat the error and report it, I still get shoulder shrugs from PTC.

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