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ptc-9987781-Visitor
1-Visitor
September 17, 2014
Solved

Simulate crashes on startup

  • September 17, 2014
  • 3 replies
  • 7126 views

I have a model that opens fine in Creo Simulate 2.0 but not in 3.0. I open the file in Creo 3.0 and as soon as I go to Simulate, the program crashes without any message. The attached three files are output. Any ideas how to resolve the issue?


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Best answer by mfischer

Hi all,

We have discovered the problem and it will be addressed in Creo 3.0 M100.

In the event of such a crash, a workaround will be to check if the description field is blank for the assigned material of the model. This can be done through Creo Parametric by selecting: File > Prepare > Model Properties > Material - Change, to open the material dialog. On the right side of the screen will be the applied material. Double clicking on the material will open the material definition dialog where you will see the material details. If the description field is blank, please add some text and click OK. Now you can close the material properties dialog and access Simulate via Application > Simulate.

In the future build, this step will not be necessary, as Simulate will handle the situation when the description field is blank.

Regards,

Mark

3 replies

D
danderson1-Visitor
1-Visitor
September 18, 2014

Jeff,

Before going into Simulate do you have a green status dot when you regenerate the model in parameteric mode?

There was an issue where if there were any missing models or failures creo would not let you into Simulate (early Creo) and would crash the system. Do you have any feature failures, assumed references, missing components, component placement failures?

Hope this helps,
Don

P
ptc-9987781-VisitorAuthor
1-Visitor
September 18, 2014

Don,

Yes, the status dot is green.

Thanks

Jeff

D
danderson1-Visitor
1-Visitor
September 18, 2014

Jeff,

In creo parameteric outside of simulate go to the model tab > hit drop down arrow under regenerate > regeneration manager > hit Ok if asked > in the regeneration manager select Preferences > select Failure Handling > Select Resolve Mode > select Save Perference

When your done do the same procedure but select Resolve mode to set it back

Now Regenerate the model > do you get any error?

Also take a look at the Geomchecks

When your done do the same procedure but select Resolve mode to set it back

Don

M
mfischer18-Opal
18-Opal
September 18, 2014

Hi Jeff,

You are correct, it appears to be the ESCO_ZQ975275200_7P5X2P75X2P0.PRT part that is causing the issue.

Have you raised this with technical support? Can you please email me the call number at -?

I am investigating the issue to discover the cause.

Will be back shortly.

Thanks,

Mark

P
ptc-9987781-VisitorAuthor
1-Visitor
September 18, 2014

I went back and opened the one bad part in Simulate 2.0 and noticed that it had a material assigned in the part file and the material definition had no data in it. I removed the material assignment, saved, and opened it in 3.0 and Simulate did not crash. I don't know how the empty material got there or why 3.0 is sensitive to it where 2.0 was not but my immediate problem seems to be solved. Thanks all.

M
mfischer18-Opal
18-Opal
September 18, 2014

Thanks Jeff for the update. I verified this as well.

However, I am continuing to investigate why Creo 3.0 crashed. What was the cause? Why 3.0 is sensitive to it where 2.0 was not.

Will provide an answer shortly.

Thanks,

mark

M
mfischer18-OpalAnswer
18-Opal
September 18, 2014

Hi all,

We have discovered the problem and it will be addressed in Creo 3.0 M100.

In the event of such a crash, a workaround will be to check if the description field is blank for the assigned material of the model. This can be done through Creo Parametric by selecting: File > Prepare > Model Properties > Material - Change, to open the material dialog. On the right side of the screen will be the applied material. Double clicking on the material will open the material definition dialog where you will see the material details. If the description field is blank, please add some text and click OK. Now you can close the material properties dialog and access Simulate via Application > Simulate.

In the future build, this step will not be necessary, as Simulate will handle the situation when the description field is blank.

Regards,

Mark

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