Great News! As you might have already seen, Arbortext Editor 6.0, Arbortext Styler 6.0 and Arbortext Publishing Engine 6.0 are now available for download from the PTC support site.
Arbortext FlexNet licensing is based on the total number entitlements your organization has purchased. Let's assume your organization has 40 fixed Editor licenses. Through the "Arbortext Licensing Support" interface on PTC.com your organization can have 10 of those licenses assigned as FlexNet Arbortext Editor 6.0 licenses, and the remaining 30 serving the Editor 5.x and 4.3.1 users. Each organization has the ability to determine how to spread its entitlements based on its needs and usage. We are fully aware of several customers using highly customized environments of older product releases. The new Licensing Support site was designed to allow customers to manage both Elan licenses (5.4 and prior) as well as their 6.0 licensing needs.
I was contacted by Jason Giroux, and he very helpfully explained to me what the issue was. Basically, I was using a Remote Desktop session to enter my Windows 7 workstation. The FLEX licensing server does not like this, and threw an error at me.
After having physically connected to my Windows 7 workstation, I confirm that the 64-bit version of Arbortext 6 is running flawlessly.
Many thanks to everyone for their quick help! I will close the previous case.
Thanks again,
Garen
In Reply to Susan Fort:
Hi Garen
I was able to do a quick review of your case, it looks like the issue is with licensing, I will have a licensing TS team member contact you.
I can assure this thread the 64bit version of Editor, Styler and PE are all running as 64bit applications on my Windows 7 laptop.
Uh oh. We currently use Remote Desktop to allow network-distant users to do the "heavy lifting" nearer the servers. I think what you are saying is that FLEX licenses do not allow Arbortext Editor to run within a Remote Desktop session.
Susan: Can you clarify whether this is in fact a limitation within the FLEX licensing world?
On Thu, Mar 24, 2011 at 11:43 AM, Garen Torikian <gtorikian@salesforce.com>wrote:
> Hello Susan, All, > > I was contacted by Jason Giroux, and he very helpfully explained to me what > the issue was. Basically, I was using a Remote Desktop session to enter my > Windows 7 workstation. The FLEX licensing server does not like this, and > threw an error at me. > > After having physically connected to my Windows 7 workstation, I confirm > that the 64-bit version of Arbortext 6 is running flawlessly. > > Many thanks to everyone for their quick help! I will close the previous > case. > > > Thanks again, > > Garen > > > In Reply to Susan Fort: > > Hi Garen > > I was able to do a quick review of your case, it looks like the issue is > with licensing, I will have a licensing TS team member contact you. > > I can assure this thread the 64bit version of Editor, Styler and PE are all > running as 64bit applications on my Windows 7 laptop. > > I am sorry you are facing these challenges. > > Thanks, > > Susan Fort >
A
Anonymous
March 24, 2011
I sure hope not. This would cause me some problems. Any caveats about running Arbortext while attached through VPN?
The recent knot of related and unrelated threads confused me a little as the flurry of threads whipped past me too densely to interpret, but it reminded me of a question I have been meaning to ask (adepters first; then Arbortext tech support when I have time to explain to them what a distributed doctype is.
Background *too wordy" I know. Please enjoy: I telecommute and typically use Arbortext Editor, Document Architect, Print Composer, Import and (as rarely as I can manage it):some other publishing stuff. For Arbortext, these are all node-locked licenses attached to my PC and usually to the Remote PC (and I have a couple of floating licenses for editor/print composer if necessary. I run the Remote Desktop Session (%SystemRoot%\system32\mstsc.exe) and identify the machine I want to connect to. By now I have a folder full of short cuts that I can click and go to access a remote PC anywhere inside our firewall..
I had to use a Remote Desktop Connection to install Arbortext IsoDraw on a new PC. The setup and installation went well and the license file was obtained and stored in the correct directory, The environment variable PTC_D_LICENSE_FILE was set to point to the license file (C:\Program Files\Arbortext\IsoDraw 7.1\License.dat) and everything looked good. I installed the software, rebooted the remote machine and figured I was almost done with the installation. However, when started a Remote Desktop session and I attempted to start Arbortext three was a fail message and IsoDraw wouldn't run. At first I thought it was me, because an exclusive Remote Desktop session would not allow the installed license to be used more than it would if I drive fifty miles and sit at the console. So, the bottom line is that I did drive the fifty miles and IsoDraw worked fine at the console but not via Remote Desktop Connection.
I called Arbortext tech support and was connected to someone in India, but we weren't able to communicate enough to establish anything. He or she was very concerned about whether the weather made for a nice day, but much less so with anything to do with Arbortext.
Bottom line: Does Arbortext work via an exclusive Remote Desktop Connection?
Thanks, -Andy \ / Andy Esslinger LM Aero - Tech Order Data _____-/\-_____ (817) 279-0442 1 Lockheed Blvd, MZ 4285 \_\/_/ (817) 777 3047 Fort Worth, TX 76108-3916
It certainly is not a limitation with Flex Licensing. Applications using Flex Licensing within RDP do work so long as the licenses are floating (connected to a floating license server).
When you install Arbortext 6.0, if you run into any licensing issues, please contact me directly.
Thanks
Susan
In Reply to Paul Nagai:
Uh oh. We currently use Remote Desktop to allow network-distant users to do the "heavy lifting" nearer the servers. I think what you are saying is that FLEX licenses do not allow Arbortext Editor to run within a Remote Desktop session.
Susan: Can you clarify whether this is in fact a limitation within the FLEX licensing world?
On Thu, Mar 24, 2011 at 11:43 AM, Garen Torikian @<gtorikian@salesforce.com>wrote:
> Hello Susan, All, > > I was contacted by Jason Giroux, and he very helpfully explained to me what > the issue was. Basically, I was using a Remote Desktop session to enter my > Windows 7 workstation. The FLEX licensing server does not like this, and > threw an error at me. > > After having physically connected to my Windows 7 workstation, I confirm > that the 64-bit version of Arbortext 6 is running flawlessly. > > Many thanks to everyone for their quick help! I will close the previous > case. > > > Thanks again, > > Garen > > > In Reply to Susan Fort: > > Hi Garen > > I was able to do a quick review of your case, it looks like the issue is > with licensing, I will have a licensing TS team member contact you. > > I can assure this thread the 64bit version of Editor, Styler and PE are all > running as 64bit applications on my Windows 7 laptop. > > I am sorry you are facing these challenges. > > Thanks, > > Susan Fort >
It really depends on the environment and the details of your installation. I personally connect to PTC (Ann Arbor) using a VPN. I have run Arbortext Editor/Styler/PE various ways with VPN - using the software on a server in Ann Arbor, using the software on my laptop pointing to a license server in Ann Arbor, etc.
It does work. If you have specific questions about your environment, again, directly contact me and we will work through your situation.
Thanks
Susan
In Reply to Jason Buss:
I sure hope not. This would cause me some problems. Any caveats about running Arbortext while attached through VPN?
A
Anonymous
March 25, 2011
So then what I am understanding is that if I need to log into a PC using RDP, that PC has to have a floating license, not a fixed node license?
