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naglists1-Visitor
1-Visitor
February 14, 2012
Question

Arbortext PE Interactive (6.0 m010) was not able to obtain a license [terminal services issue]

  • February 14, 2012
  • 8 replies
  • 1797 views
Hmmm. Did we talk about this already? I seem to have forgotten it if so or
discovered another wrinkle with the new licensing. I am unable to edit
e3config.xml using PE Interactive. I *think* it is because I am, of course,
accessing the server via Remote Desktop / Windows Terminal Services.

[A31679] Arbortext PE Interactive was not able to obtain a license
License problem: Cannot checkout an uncounted license within a Windows
Terminal Services guest session.

The server is properly licensed to do PE tasks according to
..e3/servlet/e3?f=license

--
Paul Nagai

    8 replies

    N
    naglists1-VisitorAuthor
    1-Visitor
    February 14, 2012
    FWIW: When I select the "Edit Configuration using PE Interactive" button on
    the e3config.exe dialog, e3config.exe hangs. I had to kill it. I
    eventually tried to open PI directly which displayed the error below.

    C
    ClayHelberg18-Opal
    18-Opal
    February 14, 2012
    I think we did cover this before, when 6.0 first came out. This is one
    of the issues with the new Flex licensing. You can only use Remote
    Desktop if you have a floating license. Won't work with a fixed license.
    Very irritating for situations like yours where you are using RD to
    manage a server located elsewhere.



    You might be able to work around it by using a different remote access
    technology like VNC or GotoMyPC, if that's an option for you.



    --Clay



    Clay Helberg

    Senior Consultant

    TerraXML


    A
    AndyEsslinger1-Visitor
    1-Visitor
    February 14, 2012
    You may need to convert to a "Registered User" license. Open a case and ask tech support.

    \ / Andy Esslinger LM Aero - Tech Order Data
    _____-/\-_____ (817) 279-0442 1 Lockheed Blvd, MZ 4285
    \_\/_/ (817) 777 3047 Fort Worth, TX 76108-3916

    B
    berard1-Visitor
    1-Visitor
    February 14, 2012
    Yes VNC works. I've been trying a few scripts using something like psexec
    or using the task scheduler to remote-run the process in, say, 3 seconds,
    but I haven't had much luck. I'll keep trying, as this is an issue for us
    as well. FLEX also has issues if you have your license bound to one NIC,
    but then change (eg: from WiFi to ethernet)

    N
    naglists1-VisitorAuthor
    1-Visitor
    February 14, 2012
    Licensing support has confirmed what you have already said: A floating
    license is required to use Publishing Engine Interactive to edit
    e3config.xml via Remote Desktop/Terminal Services. What licensing could not
    tell me was whether a single floating license would enable PE to handle
    composition requests at the same time as Publishing Engine Interactive. I
    assume it is one license request that "works" for both situations, but
    would like confirmation. (Also, floating licenses are more expensive than
    locked licenses. Yay.)

    I will more easily install a different XML editor on my PE servers than
    convince security/operations to allow me to use a different method of
    remote access. Besides, the irony of configuring Publishing Engine using
    XML Spy or oXygen is really too good to pass up.


    K
    KarlJohanKleist1-Visitor
    1-Visitor
    February 15, 2012

    > Besides, the irony of configuring Publishing Engine using XML Spy or oXygen is really too good to pass up.


    Or "Liquid XML Studio", which doesn't suffer from having a Java based GUI. And its XSD editor rocks.

    G
    GarethOakes16-Pearl
    16-Pearl
    February 15, 2012
    Hi there,



    PTC promised that for existing customers that use the software there would
    be no loss of functionality between 5.4 and 6.0. You should be able to get
    your locked license converted to floating so you can access PE Interactive
    remotely. I'm pretty sure that you would not be able to run both PE
    Interactive and PE as a server side by side though.



    // Gareth Oakes

    // Chief Architect

    // GPSL (www.gpslsolutions.com)


    N
    naglists1-VisitorAuthor
    1-Visitor
    February 15, 2012
    All kidding aside (I wouldn't really install another XML editor ... I'd
    just edit the file in notepad), technical (not license) support now
    confirms that a single floating license should enable both composition
    request and PE Interactive simultaneously.

    Now I will have to decide whether or not to get my licenses converted and
    install a license server. I hate moving parts. On the other hand, I know
    NOT having access to the rich PE error reporting that is only available
    through PE Interactive will bite me in the future if I do not convert them
    / install the license server. I know it.

    Has error reporting improved in 6.0? Specifically, are all composition
    failure / warnings available to an author using Editor? Or are there still
    some errors that are only really explained in a PE Interactive session?


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