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ptc-46157871-Visitor
1-Visitor
May 6, 2014
Solved

Epic 5.3 problems with Windows 7 (S1000D)

  • May 6, 2014
  • 1 reply
  • 2567 views

Hello everybody,

I use Epic 5.3 M010 to create and manage Data Modules in accordance with S1000D.

Our company recently passed from Windows XP to Windows 7 so we need to reinstall the program, but i'm having some annoying issues.

The program seems to open fine the documents, you can modify various fields without problems and see all the tags, but when you try to modify some particular attributes with the CTRL+D command (i.e. illustrations and issue date/number) the program crash and you need to restart it forcedly. I've tried to change the .dtd and schemes associated to the documents but the problem is still here. This issue cause the impossibility to modify correctly the documents.

I've read that Epic 5.3 is not officially certified for Windows 7, but that some users can use it without problems, so i wonder if it's a problem of wrong settings.

Anybody have some clues to solve this issue?

Thanks

    Best answer by GarethOakes

    Windows XP Mode is something entirely different from compatibility mode. It allows you to run a VM inside your Windows 7 environment of an actual Windows XP machine.

    If you are able to upgrade to 6.1 then I'm sure that will be the most sane path forwards.

    For the CMS exception problem it sounds like an issue in siteprefs.xml, I assume you are using a CMS adapter?

    1 reply

    G
    GarethOakes16-Pearl
    16-Pearl
    May 6, 2014

    M010 is an extremely old release, have you tried a newer maintenance release in the 5.3 series? The most recent release is M220, which is 21 revisions past what you're running, and they may well have fixed the problem somewhere along the way.

    P
    ptc-46157871-VisitorAuthor
    1-Visitor
    May 6, 2014

    Thank you Gareth. I'm not very familiar with the upgrade process of Arbortext Editor. I suppose that it's not a free upgrade and i should get a quotation for the new maintenance release, is it correct?

    T
    TimPhelps12-Amethyst
    12-Amethyst
    May 6, 2014

    If you have a maintenance contract with PTC, then the upgrade from release to release is available at the PTC website. Note version 5.3 is not certified (has not been QA'd) on WIndows 7.

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