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naglists1-Visitor
1-Visitor
February 15, 2013
Question

Flexera floating Print Composer license woes

  • February 15, 2013
  • 6 replies
  • 1758 views
Hi all,

I'm trying to install and configure the Flexera licensing server to deliver
floating Print Composer licenses. (We used fixed licenses for Editor.) I am
working with support. But we seem to be going around in circles a bit. Has
anyone had to work through firewall and McAfee or other safety-ware issues?

From what we can tell, the server is installed properly and all of the
necessary firewall rules server-side, were created by the install.

The client is not able, however, to reach the server (no log entries ever
acknowledge requests/denials).

I have created Inbound and Outbound Firewall rules that permit TCP to/from
7788 in Domain and Private (but not Public) matching the entries created on
the server.

I can telnet from my laptop to the server port 7788. I can't do anything
useful, of course, but the connection appears to be accepted (it does not
timeout as it does if I use port 7789).

I have set PTC_D_LICENSE_FILE to
..licensepath/editorlicensefile.txt;7788@hostname and I have also tried
..licensepath/editorlicensefile.txt;7788@hostname.domain.com.

But Editor doesn't successfully retrieve a license.

Windows 7. Arbortext 6.0 m010.

Any thoughts? Tips? Tricks? Shiny coins?

--
Paul Nagai

    6 replies

    L
    lisa.f.gillispi1-Visitor
    1-Visitor
    February 15, 2013
    Paul,

    I put a second line in the license file for the DAEMON:

    DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789

    And then to also make port 7789 available through the firewall.

    It's in the documentation, but buried, I don't remember where.

    Lisa Gillispie
    Federal Reserve Board
    N
    naglists1-VisitorAuthor
    1-Visitor
    February 15, 2013
    My license file contains the following two lines:

    SERVER __HOSTNAME__ PTC_HOSTID=xxxxxxxxxxxx 7788
    DAEMON ptc_d __PTCD_PATH__

    Are you saying you added a third line?


    On Fri, Feb 15, 2013 at 12:32 PM, Lisa Gillispie
    <lisa.f.gillispie@frb.gov>wrote:

    > Paul,****
    >
    > ** **
    >
    > I put a second line in the license file for the DAEMON:****
    >
    > ** **
    >
    > DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789****
    >
    > ** **
    >
    > And then to also make port 7789 available through the firewall.****
    >
    > ** **
    >
    > It’s in the documentation, but buried, I don’t remember where.****
    >
    > ** **
    >
    > Lisa Gillispie****
    >
    > Federal Reserve Board****
    >
    > ** **
    >
    > *From:* Paul Nagai [
    L
    lisa.f.gillispi1-Visitor
    1-Visitor
    February 15, 2013
    No, but on the second line I included the port number and made sure that port was open on the firewall.

    DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789
    7789 is the port number for the daemon in this case.

    Does your second line include the port number?
    L
    lisa.f.gillispi1-Visitor
    1-Visitor
    February 15, 2013
    First two lines look like this:

    SERVER servername PTC_HOSTID=hostid 7788
    DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789

    With servername and hostid populated appropriately
    D
    DavidS.Taylor1-Visitor
    1-Visitor
    February 15, 2013
    I believe __HOSTNAME__ and __PTCD_PATH__ is PTC 'shorthand' for fill in your site's hostname and daemon path respectively...

    David

    David S. Taylor

    Project Manager, Structured Information
    Production and Marketing | C&E | NRC Construction
    Building M-23A, Room 239 | 1200 Montreal Road | Ottawa, ON | K1A 0R6
    Telephone: 613-990-2731 | Fax: 613-952-4040
    David.S.Taylor@nrc-cnrc.gc.ca<">mailto:David.S.Taylor@nrc-cnrc.gc.ca>



    N
    naglists1-VisitorAuthor
    1-Visitor
    February 15, 2013
    Der. I was looking at the wrong file. You're right, of course. I actually
    have:

    SERVER myhostname PTC_HOSTID=xxxxxxxxxxxx 7788
    DAEMON ptc_d "e:\flexnet\ptc_d.exe" "e:\flexnet\ptc.opt"

    When I start the server, log entries show ptc_d being assigned a random
    high port (in the 60000 range). But everything appears right on the server.
    lmtools reports all is well. If I add 7788 it fails. If I add 7789 nine it
    again appears to succeed.

    Now my second line reads:
    DAEMON ptc_d "e:\flexnet\ptc_d.exe" "e:\flexnet\ptc.opt" 7789

    And I had to add firewall rules for 7789 but I left PTC_D_LICENSE_FILE=7788
    and it worked! Editor got a license!

    Amazing. You guys, I mean. Thanks!


    On Fri, Feb 15, 2013 at 12:53 PM, Taylor, David S. <
    david.s.taylor@nrc-cnrc.gc.ca> wrote:

    > I believe __HOSTNAME__ and __PTCD_PATH__ is PTC ‘shorthand’ for fill in
    > your site’s hostname and daemon path respectively…****
    >
    > ** **
    >
    > David****
    >
    > ** **
    >
    > *David S. Taylor*
    >
    >
    > *Project Manager, *Structured Information
    > Production and Marketing | C&E | *NRC Construction*****
    >
    > Building M-23A, Room 239 | 1200 Montreal Road | Ottawa, ON | K1A 0R6****
    >
    > Telephone: 613-990-2731 | Fax: 613-952-4040
    > David.S.Taylor@nrc-cnrc.gc.ca
    >
    > ****
    >
    > ** **
    >
    > ** **
    >
    > ** **
    >
    > *From:* Paul Nagai [
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