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ptc-9539261-Visitor
1-Visitor
June 30, 2010
Question

Poor performance opening AE 5.4 M150

  • June 30, 2010
  • 14 replies
  • 1897 views
In our move to AE 5.4 M150, many authors are reporting very poor performance when first launching the editor. I've confirmed this even when opening the editor without a document. It takes anywhere from 40 to 90 seconds, usually the first time you open the editor. If you immediately close and then reopen the editor (again, without a document), it opens in just a few seconds. Anyone have any idea what's going on during that initial open. It has nothing to do with our doctypes, etc., as it happens without opening a document. Maybe there are some default preferences that need to be unplugged?

Again, this was not an issue with AE 5.2 M130, our previous level.

Dave

    14 replies

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    ptc-30501501-Visitor
    1-Visitor
    June 30, 2010
    Are you using 5.4 PE?

    According to the PE docs, it is looking for configuration information and if you don't use DITA and (something else, I forget) you can delete their directories and that will help speed up a slow loading AE. I did since we don't use them but still end up waiting for up to a minute each morning...and some afternoons.

    John T. Jarrett CDT
    Senior Tech Writer, Integrated Logistics Support, Land & Armaments/Global Tactical Systems

    T 832.673.2147 | M 832.363.7234 | F 832.673.2376 | x1147 | -<">mailto:->
    BAE Systems, 5000 I-10 West, Sealy, Texas USA 77474
    www.baesystems.com
    A
    AndyEsslinger1-Visitor
    1-Visitor
    June 30, 2010
    Dave,



    Every version gets slower and you have skipped a bunch of versions and
    maintenance updates. Jumping over these tends to make Arbortext look very
    slow. The only thing I criticize is that PTC installs all of the features
    and bloat (like XML, styler, and DITA) whether you need them or not. I
    would love to be able to select and deselect supported features.



    -Andy

    \ / Andy Esslinger LM Aero Tech Order Data

    _____-/\-_____ (817) 279-0442 1 Lockheed Blvd MZ 4285

    \_\/_/ (817) 777-3047 Fort Worth, TX 76108


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    ptc-9539261-VisitorAuthor
    1-Visitor
    June 30, 2010
    What directories would I delete? From the install folder?
    P
    ptc-30501501-Visitor
    1-Visitor
    June 30, 2010
    They recommend renaming or deleting the ptc\arbortext pe\application directory if you don't use DITA or SMA.

    I think that helped, but it is still slow...

    I agree that I wish there was a better way to turn all that off BEFORE it gets installed. Having to delete them from new file types, etc.

    John T. Jarrett CDT
    Senior Tech Writer, Integrated Logistics Support, Land & Armaments/Global Tactical Systems

    T 832.673.2147 | M 832.363.7234 | F 832.673.2376 | x1147 | -<">mailto:->
    BAE Systems, 5000 I-10 West, Sealy, Texas USA 77474
    www.baesystems.com
    P
    ptc-9539261-VisitorAuthor
    1-Visitor
    June 30, 2010
    Nope, that didn't seem to help. Still taking 40 seconds or more to open AE without even referencing a document. It still seems odd that it's only the first open that's slow. Subsequent close and opens within a few minutes are very fast. I'm convinced AE 5.4 loads stuff in memory and as long as it stays there things are fast. Wait too long and the memory gets replaced and things slow down for the next open.
    A
    Anonymous
    June 30, 2010
    Perhaps something to do with the JVM starting when you first start
    Arbortext? Do you know what JRE you guys are using? Possible that in
    5.2 the JRE was already started by the CMS client, but 5.4 uses a
    different JRE?



    I'm firing wildly in the dark here, I haven't experienced startups that
    slow here, using 5.3 M040 on machines with 1GB RAM, usually 10-12
    seconds on first startup, 2-3 secs after that. Using VPN or the first
    startups from PCs can take up to a minute, but I haven't found a way to
    improve it and left it as a cost of doing business on remote PCs over
    questionable intertubes...


    A
    Anonymous
    June 30, 2010
    Setting peservices=off and rebooting should tell you if connecting to PE
    causes the issue.



    Do you guys have a lot of custom ACL/Java code for the editor? And do
    you use system paths for inserting image/file references, or do you use
    PUBLIC IDs and catalog files to resolve entities.



    I do know that if a user loses read access to the share that contains
    our catalog files for image references, we have seen startup times of a
    minute or more. Once we resolved the access issue, everything went back
    to normal. If you have catalog files or items in your custom\init
    directory that Editor needs to access but can't get to on startup, it
    seems to wait for that network timeout before trying to continue
    startup.


    A
    Anonymous
    June 30, 2010
    You guys don't happen to start the Help Center when you startup editor
    (by way of the consumerui.jar file)?



    The help center is pretty useful, but that initial startup is
    agonizingly slow.



    Just throwing things around...


    P
    ptc-9539261-VisitorAuthor
    1-Visitor
    June 30, 2010
    No, we don't start the Help Center on startup (didn't know you could), at least no on purpose. Also, don't know what the consumerui.jar file is.
    A
    Alessio15-Moonstone
    15-Moonstone
    June 30, 2010
    Can you share the values of APT environment variables?
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