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mburge1-Visitor
1-Visitor
December 15, 2016
Solved

PTC Arbortext Print Composer

  • December 15, 2016
  • 1 reply
  • 6479 views

Hi,

I have two users that are seeing this error message as shown below:

Unable to obtain a license for optional component PTC Arbortext Print Composer

Has anyone seen this error before? I believe they need to point to a server.

This is for Arbortext Editor 7.0

Thank you,

Morais

    Best answer by TimPhelps

    Was Tomcat restarted after the change to the catalog?

    Is the document type installed on the PE server?

    1 reply

    B
    18-Opal
    bfriesen18-Opal
    18-Opal
    December 16, 2016

    Are the users remote? We have some issues with remote users that have floating editor licenses and node locked print composer licenses. So it they open a remote session of editor they cannot publish because the publisher needs to be opened locally. If we open the editor session locally for them and try to publish then it will grab the print license.

    BRyon

    R
    RayStachowiak1-Visitor
    1-Visitor
    December 20, 2016

    The error is caused due to the fact that the local user is not pointing a  local or shared license for print composer. I have a floating license for print composer and a local license for Arbortext. In my environmental variable for the PTC_D_LICENSE_FILE I have pointers to both the local licenses and the shared license file.

    Also you need to make sure that composer was signified in the Arbortext load so the software loaded onto the PTC. Composer had two versions at one time a locked license and a shared version. I think now composer is a shared license.  Arbortext PE is run from a server, and you have to signify that you are using APE and its location when AT is loaded. You can then activate it or turn it off in your Arbortext preferences.

    M
    mburge1-VisitorAuthor
    1-Visitor
    December 20, 2016

    Thanks for your feedback Bryon & Raymond.

    I added the following path to server in Preferences. This take me a step closer but no champagne yet. It appears to be creating PDF output but I cannot locate the actual PDF file. Investigation continues.

    Options -> Preferences -> Publishing Engine -> URL: http://servername:8080/e3server/e3

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