The Mail Exploder is at risk, Speak up NOW!

Forum|Forum|11 years ago
June 17, 2014
119 replies
33717 views

The shocking news from day one of PTC Live is that PTC want's to "absorb" the mail exploder into their on-line communities forum.http://communities.ptc.com you'll see the announcement of this at the top of the page.

I went up to Ron and Dan durning the break and said what are you doing to my mail exploder. The answer was there was pressure to only have one source of communication instead of some stuff on the forum and some via the mail exploder. They are having discussions next week on how to transfer the data from ptcuser to the ptc site.

I asked if I was still going to get emails and the answer was no.

I'm sorry but this is killing the goose that laid the golden egg.

Make no mistake, if you don't raise your voice on this issue the mail exploder will disappear.

Dave Haigh

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StephenW

23-Emerald III

PTC and the PTC/User Board of Directors have already decided our fate.
On the PTC Community side, this was the response from Ryan Kelley who is the PTC Web Marketing & Community Manager:
(notice no spell check in the post)

* ryankelley<">http://communities.ptc.com/people/ryankelley> Jun 17, 2014 1:08 PM<">http://communities.ptc.com/groups/member-showcase/blog/2014/06/16/ptcuser-and-ptc-community-announcement#comment-13793>
Thanks for all the feedback, gang. Good or bad it will bad it will certainly inform a lot of the plans we've made and will continue to update you on. To give some additional context, yesterday's announcement was the culmination of months of conversation between PTC Community management and the PTC/USER Board of Directors, as a direction we've both had interest in moving towards for quite some time, as Dan<">http://communities.ptc.com/people/DanMarotta> and others can attest to.

The majority of the feedback we received from PTC/USER members at the event yesterday was overwhelmingly positive, one member even mentioning that at the time of Ron and Dan's announcement that he was compelled to stand up and applaud. Others related to the frustration of having to search two different sites each time they had a specific issue they needed to address during the corse of their day and were excited about having one destination for all users. For both PTC Community and PTC/USER this as an opportunity to provide one source of knowledge sharing for all PTC customers.

All of the same functionality and email notifications you use on PTC Community will remain and in the months to come we anticipate a big upgrade to our community software, which covers a lot of the feedback and feature requests we've been hearing from regular members for quite some time, drag and drop attachements and mobile friendly browsing cheif among them.

We're committed to making PTC Community a destination where your feedback is heard and acted upon, which is why we'll be leveraging the product ideas section within Community Help<">http://communities.ptc.com/groups/community-roundup> to collect and report back on the features that everyone has to share.

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pdkoren

1-Visitor

We need to take it to a NON-PTC site... like someone suggested...

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wfalco

16-Pearl

It could easily be on Facebook. But - I know some people refuse to
accept this medium. It would be brought into the "real world". Could
also be done with a "wordpress" site quite nicely.

M

mlocascio

1-Visitor

Good suggestions Wayne-O!

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wfalco

16-Pearl

I'd gladly volunteer to be a a team for this effort.

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wfalco

16-Pearl

"on a team"....that is.