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davehaigh13-Aquamarine
13-Aquamarine
June 17, 2014
Question

The Mail Exploder is at risk, Speak up NOW!

  • June 17, 2014
  • 119 replies
  • 33717 views


The shocking news from day one of PTC Live is that PTC want's to "absorb" the mail exploder into their on-line communities forum.http://communities.ptc.com you'll see the announcement of this at the top of the page.



I went up to Ron and Dan durning the break and said what are you doing to my mail exploder. The answer was there was pressure to only have one source of communication instead of some stuff on the forum and some via the mail exploder. They are having discussions next week on how to transfer the data from ptcuser to the ptc site.



I asked if I was still going to get emails and the answer was no.



I'm sorry but this is killing the goose that laid the golden egg.



Make no mistake, if you don't raise your voice on this issue the mail exploder will disappear.



Dave Haigh


      119 replies

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      M
      mlocascio1-Visitor
      1-Visitor
      June 17, 2014
      Wayne-O,



      That would be pronounced “Cray-Oceans”, right?


      W
      wfalco16-Pearl
      16-Pearl
      June 18, 2014
      whatever worx


      D
      davehaigh13-AquamarineAuthor
      13-Aquamarine
      June 18, 2014

      This evening I spoke with someone that has some insight into what's going on. The social media guy at PTC is trying to drive traffic to the ptc community site, in order to get the site metrics up. The problem is most of us old farts don't go to the site. Heck, I hardly ever come here to the PTCUser site. I'm using it right now because I'm away from my work email this week.


      If we just look at the PTCUser site, when I send out this email, down at the bottom of the site it tells me that this will reach 1799 users. If I were to post on the community web site, I may reach no one. Or at least no one that knows an answer.


      If you are like me, you work for a living, I don't have time to go check out a web site. But since I filter my incoming mail into sub folders of my outlook in box, when I have a few minutes, I'll go check what emails I've received from this list and the system admin list. And normally once a day I'll check out the Windhcill Solutions list. Every few months I'll grab all these emails and drag them into matching archive folders for future searching.


      This afternoon I went to the community site and I didn't see a way to reply Ryan's post touting how good this move was going to be. Perhaps I have to log in to reply. But then I'm not sure I remember what my password is.


      I've been on this mail exploder since Don Patterson put it together. I wasn't kidding when I said this is the goose that laid the golden egg. This exploder has been a huge benifit to me.


      The other thing that concerns me is the independence of PTCUser. Just like competition from Solidworks and other CAD vendors drives improvements in the PTC product. So do the complaints and bitching that happens on this exploder. Without that irritation, many improvements we take for granted now would never have come about.


      I'll speak for this old fart, I'm a social media ludite. I've never been on Facebook, Twitter, or any of the other sites out there. I email folks, and pick up the phone to call them. I finally got an iPhone in Feburary, so now I text my neice & nephew once in awaile. But half the time I don't have the phone on me, it's sitting in the car or at home on the dresser. I'm not about to log into a web site to look for and answer questions from people I don't know.


      I feel I know the folks here even though some of you I've never met in person. To me the mail exploder is the real PTC community.


      If they want to drive traffic to the ptc community website, they need to have something up there that is of value to go get. That means PTC needs to invest in it. We are not going to build that value for them.


      In my opionion the mail exploder is perfect as it is. It's a mail exploder, that's how people should access it. Filter you inbox into seperate folders and it will work perfectly for you.


      Dave Haigh, The high tech ludite admin, Creo expert.

      H
      HugoHermans12-Amethyst
      12-Amethyst
      June 18, 2014

      Sorry, I don't understand quiet well, I get e-mails daily from PTC Community, exactly the same as from the Exploder. They look a little different, and to reply, you have to go to the site. But this avoids mails repeating over and over again old replies.


      Regarding independence from PTC, where does PTC/User gets its funding from?


      Regards, Hugo.


      << ProE WF5 - PDMLink 10.1 M040>>

      I
      iceblink11-Visitor
      1-Visitor
      June 18, 2014
      Please don't use any of the 'social media' sites, because there are
      many companies that do not allow access to these sites. You will lose
      some users that way. You may even get some users in trouble ("we noticed
      in the logs that you spend a lot of time visiting social media
      sites...").

      If you are going to move to a place, make sure it is a business-place,
      so that people's IT depts don't have reason to block it.

      Patrick Asselman

      W
      wfalco16-Pearl
      16-Pearl
      June 18, 2014
      TRU Pat


      D
      DonSenchuk12-Amethyst
      12-Amethyst
      June 18, 2014
      "and to reply, you have to go to the site"

      And that is one of the major problems, as has been pointed out several times by various posters in this thread.
      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      June 18, 2014
      I also get the emails from PTC Community. You have to log in to the website to reply, I don't care for that part. It's cumbersome, in my opinion to paste in images (you have to save them to a file and attach the file).

      Do I participate in the PTC Community, yes, a little. I participate in the PTC/User exploder way more simply because I can just reply to an email. I don't use it as a forum. I don't use the website part of it.

      PTC took over PTC/User a few years ago. It was a financial decision for the PTC/User board. I accept that. I respect the PTC/User board, they volunteer their time to do stuff for me. I just wish they had asked the PTC/User USERS if it was okay to allow PTC to ELIMINATE the email exploder (which I refer to as my brain when it comes to pro/e questions). Maybe we could have come up with a different solution.



      M
      mganzer1-Visitor
      1-Visitor
      June 18, 2014

      Stopped by Don Patterson's office and mentioned theMail Exploder newsto him. he was quite surprised...

      B
      23-Emerald III
      BenLoosli23-Emerald III
      23-Emerald III
      June 18, 2014
      Facebook and wordpress sites are blocked where I work.
      I get emails with no problems and the PTC community is still open, since it is a work-related site.

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