Customer Success

The eSupport portal seems to be inaccessible today for some reason but logging onto the PTC Community is working fine.  I’ve tried multiple browsers and computers and the results are the same.   

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Hi Team, Recently, I posted a topic related to Codebeamer test execution.As a follow-up, I received feedback suggesting that I raise an idea through the link below:Link :- Join the conversation | CommunityHowever, it appears that I do not have access to this page.Could anyone please guide me on how to obtain access or whom I should contact regarding this issue?  Thank you for your support. Regards,Prathamesh

Hi ​@PeterCase,neither yesterday nor today did my colleague and I receive the email from PTC Support.I’m not sure if this might be linked to the update you carried out at the weekend. Marco

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Does any else has same problem? Just documentation and community results are found. 

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These posts are old, but is there any type of training currently provided for Arbortext Styler?

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Our PTC University/Technical Enablement LEARN teams are looking to better understand our learners (PTC Employees, Partners, and Customers) and their experiences as we work to redesign the Learning Connector platform and prioritize the development of necessary features to improve the user experience. If you have 3-5 minutes available, could you please complete the following anonymous user research survey: https://usabi.li/do/oebdfmcjcvgl/hxoyab (Learner Experience Survey) If you would like to share additional feedback beyond what's able to be provided in the survey boxes, you'll be redirected to sign up for interviews with Michelle Bernasconi starting the week of July 13th. Thank you in advance for completing the Learner Experience Survey! Your input is critical to our success.

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I manage eSupport access for my users, some of which have left the company. How do I remove these accounts from the eSupport account management list?Thanks in advance.

Hi ​@PeterCase since yesterday evening, it has been impossible to access the Performance Advisor pages.I tried using this link  And this is the result  The same thing happens when you refresh a page that was previously open and had been working fine up until that point. 

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Sorry if you are currently impacted by access issues to eSupport.We’re aware of intermittent login problems that may result in errors such as “User not found” , “Account Inactive” or login timeouts. Our teams are actively investigating and working to stabilise the service as quickly as possible.If you encounter issues, please try again after a short interval - access will usually succeed on retry.There is no need to follow any password reset flows.We appreciate your patience and will share further updates as we have them.Thank you, Peter.