Customer Success

I am unable to access , with message Access Denied - Insufficient Privileges and a message redirecting me here to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions Can you help? I need access in order to renew our Thingworx licenses.

Reply to ask for help or share what you have learned.

I’m trying to download and install the 30-day free trial of PTC Windchill Risk and Reliability (formerly Windchill Quality Solutions), but I’m encountering an issue when accessing the trial link. When I click on the download link, I receive the following message:“Document Not Found — The web page, PTC Windchill Quality Solutions Evaluation, was retired on September 30, 2025.” Could someone from the PTC team or community please assist with obtaining access to the 30-day trial?My company is evaluating this software for potential purchase and would like to test its functionality before moving forward. @PeterCase 

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

The Knowledge Base Search page returns a blank page. Is there an issue for others or is it just me? 

@PeterCase  While trying to read one of the articles sent by support (in my case, once a day), I came across this one which, as stated in the title of this discussion, is not visible to customers.   https://www.ptc.com/en/support/article/CS452584   I wonder if there is a way to intercept these types of articles and prevent them from being included in the email with the subject line “PTC Technical Support eNews & Alerts.”   If technical support has decided that the article should not be visible, I don't think it makes much sense for all users who have subscribed to support articles to be aware of it.    

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Exercise 6 - Build Display Data - the ReflowOvenMonitor is missing in the project.  The directions are to select Mashup "ReflowOvenMonitor" which does not exist in Mashups Browse list.  There is not direction on how to create the mashup.

I have entered 5 queries to the Knowledgebase this morning and they have all return just a blank page. Is there an issue for others with the Knowledgebase or is it just me?  

Reply to this post to ask for help or to share what you have learned in this course.

What are your thoughts about the Learning Connector website through PTC University? We are ready to hear from you and incorporate your honest feedback and impressions into the continual and ongoing improvement of this site. PTC is looking to improve Learning Connector which contains the tutorials, playlists, virtual instructor-led courses, and instructor-led courses. We want to better understand the various use cases of this platform as well as the challenges and pain points as part of the user experience. Whether or not you have a LEARN Subscription, we want to hear from you! What could be improved? What's working well? We want to ensure that this site is meeting your product training needs. This study is open to ALL PTC Customers and PTC Partners familiar with Learning Connector. If interested in participating in this research study, please visit this link: https://app.lyssna.com/apply/735568ea54a087ee Interested in other UX Research studies and being include

Reply to ask for help or share what you have learned.

We’re aware of the current access issues affecting PTC.com and PTC eSupport. Our team is working with our service provider to restore full functionality as quickly as possible. Thank you for your patience - we’ll share updates here as soon as they’re available. Peter.

this is pretty frustrating as the training is not explaining. To sketch the "section as shown"- then it magically flips to the inside view.. no explanation. How do you rotate or flip like that? Is there a "hot key"?   

tutorial states simply to click the PTC icon and the learning connector will open in the drawing- it does not do that for me. Probably new user error but limiting and frustrating just the same

Reply to this post to ask for help or to share what you have learned in this course.

While Windchill starts, it can take 3-7 minutes to get beyond the Error 503 - Service Unavailable message in the browser, but it also can take up to 10 minutes.  We recommend closing the web browser and allowing the process to complete. (This wait time is usually a good time to read through the first pages of the class guidebook.) Infrequently, Windchill services will fail to start. It may continuously loop around the command prompt window. Do not select/highlight anything in the window to allow the process to continue. If it seems to be taking a long time, here are a few troubleshooting options: Option A: Restart your virtual machine sessionNote: This option will cause you to lose any work in progress.In the virtual machine toolbar, go to Profile > End Session.Relaunch the virtual machine using the same instructions as before. Option B: Restart Windchill From the virtual machine desktop, launch the Windchill Shell.At the prompt, type windchill stop.Press En

I'm trying to troubleshoot some issues today and it seems like most of the support articles are missing from the KB search results.  I suspect maybe a search index issue, but not sure.  I just know it's making it really hard to find solutions.  I'm resorting to other search engines, but even those seem to be finding only a subset of what used to be there.   Simple example.  This should return dozens, if not hundreds of support articles:    

Do you currently take or have you taken training courses and/or certifications (i.e. specialist exams) through PTC University's LEARN Subscription? We want to hear from you! PTC is looking to better understand your perception, motivations, and overall feedback regarding the certifications outlined within the PTC Product Training Catalogs on Learning Connector. We’d like to hear from you about how you and your organization perceive these certifications. What could be improved? What value do you see with the existing certification exams? Why do you choose to complete the certifications? Or why do you choose not to complete them? We are looking for feedback from current or former LEARN subscription PTC customers.If interested in participating in this research study, please visit this link:  https://usabi.li/do/kcr1deozuwhp/aiz8f7 Interested in other UX Research studies and being included on a distribution list, please consider joining PTC's UX Research H

Hello, I am getting the following message when trying to access the support case website. Is there anything I need to adjust on my account to be able to access this website? Thanks,Tanner 

Hi @PeterCase  the last daily message from support arrived last Friday.   Yesterday and today, nothing, not even to my colleagues at work.   Has anyone else encountered the same problem?