Customer Success

Since yesterday, the support articles have been intermittently unavailable.Below is the message that appears: Sorry, the article viewer is currently unavailable. Please try again later. 

I am almost positive I've seen a video or read a tutorial somewhere that showed how to compare two different versions of the same model in Creo Parametric when connected to Windchill.  If I remember correctly, to get around the workspace limitations one of them was automatically renamed on the fly.  Does anyone remember seeing something like this or know where it's located?  Thanks!

Hi, Does any one hold a complete Creepage & clerance training content? i need to practice & deliver a training to end user. Kindly help.TIA.Naresh

"I have Creo Parametric 1.0!--tgqphd|[]-->. For a few!--tgqphd|[]--> days, my Creo has been working!--tgqphd|[]--> slowly because an error message appears!--tgqphd|[]--> on the screen!--tgqphd|[]-->:!--tgqphd|[]-->'ptc.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)'!--tgqphd|[]-->!--tgqphd|[]-->How can I!--tgqphd|[]--> solve this!--tgqphd|[]--> problem?"

I just had my account updated and verified with a partner access ID, but I get this error when accessing downloads.Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Am I missing something?Also when I am trying to verify upgrade my account. I don't receive any code on my email.Please support.Thanks

When attempting to register for training through PTC University, I received an error stating “You are no longer Partner Verified in LDAP”.  I reached out to Training Central for assistance and was informed that my partner status was not verified through PTC.com and that I needed to reach out to PTC Support via the ESupport site for further assistance.  Could you assist me with resolving this issue and also provide me with resolution steps that I could pass on to my colleagues that might run into the same issue?  Thank you

I just had my account updated and verified with a partner access ID, but I get this error when accessing downloads.Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Am I missing something?Also when I am trying to verify upgrade my account. I don't receive any code on my email.Please support.Thanks

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Hello,I am trying to locate the "Windchill Implementation Practitioner" certification in PTC University, but I cannot find it in the certification catalog.I would like to understand how to access or register for this certification.Thank you in advance .

​@PeterCase ​@RomainGarcia ,One of the most useful things when reading a modified support article is being able to see what changes have been made to it. Until now, this hasn’t been possible, but while reading the updates to this critical article, which has been edited several times in recent days, I noticed that a table with the change log has been added at the bottom of the page. Was this done solely because of the urgency of the article’s content and the frequent edits, or are you working on extending this feature to all other edited articles as well? Thanks  Marco

Hi ​@PeterCase,below article is no more visible to customers. How to install & configure Jasper Report Studiohttps://www.ptc.com/en/support/article/CS336353 Could you please check why this is happening and see if it's possible to make it visible again? MarcoThank you very much  

I've created a new account using the following page but I can't manage it.   What do I have to do to manage it from this page?Thanks at all.Dario

ThingWorx Mashups Professional Certification Exam 20241. What types of question is been asked? like MCQ, Practical ?2. Total Numbers of Questions?3. How will be the Difficulty Level - Easy, Medium, Hard?4. Can Beginner easily able to crack the exam?5. Some suggestions or advice for scoring good marks in the exams. 

We have an exciting new prototype to present to you involving the My Learning Page on Learning Connector! We're ready to hear your impressions, thoughts, and about the redesign so that we can continue to improve this prototype to best serve our customers, partners, and employees. What could be improved? What functionalities are missing on the new redesign? What do you love? This study is open to ALL PTC Customers, PTC Employees, and PTC Partners who have enrolled in at least one LEARN course and/or completed at least one certification.If interested in participating in this research study, please visit this link: https://app.lyssna.com/apply/f79f2e6f3f7c3854 All interviews will be conducted with Michelle Bernasconi, User Researcher from March 10th through March 13th. Please ensure that you have completed the PTC Research Consent and Non-Disclosure prior to interviewing. Once we have received your completed form, you will be notified whenever there is an addition

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Hi @PeterCase , I wanted to report that the latest PTC support articles arrived last Thursday.As of today, they have not arrived for another colleague of mine either.   Thank you    

Hello- my question is with dimensioning When adding a model driven dimension sometimes the leader lines touch the part.Is there a quick way to clean these up instead of dragging the drag button over? Or is there a setting to have a certain space be the standard on the drawings? Please advise. Thank You,George Dominguezgeorge.dominguez@roberthsaw.com

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I just had my account updated and verified with a partner access ID, but I get this error when accessing downloads.Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Am I missing something?

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I am unable to access , with message Access Denied - Insufficient Privileges and a message redirecting me here to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions Can you help? I need access in order to renew our Thingworx licenses.

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I’m trying to download and install the 30-day free trial of PTC Windchill Risk and Reliability (formerly Windchill Quality Solutions), but I’m encountering an issue when accessing the trial link. When I click on the download link, I receive the following message:“Document Not Found — The web page, PTC Windchill Quality Solutions Evaluation, was retired on September 30, 2025.” Could someone from the PTC team or community please assist with obtaining access to the 30-day trial?My company is evaluating this software for potential purchase and would like to test its functionality before moving forward. @PeterCase 

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