IoT & Connectivity

Hi all,I am facing an odd issue on my console. There was a mashup for which we used a label widget and did the bindings. Later we deleted the label widget but the service was still there. When we checked the console, we got an error for the label widget. To debug the issue, have removed all the services and all the widgets, but still, the issue exists in the console. Please find the attachment for a better understanding.  Thank You!! 

After the new upgrade to the ThingWorx 9.3  from the 8.5 version. We exported the project from 8.5 and imported it to the 9.3 version. The problem that we are facing is mashup UI screens are loading slow compared to TWX 8.5and fonts are getting toggling in different styles when I try to navigate from one screen to other. Chrome browser performance snapshot of 8.5 version. 9.3 snapshot: Please find the below screenshot.  (Fonts toggled to bold when user navigate from one page to other page) It looks font issue causing because of the slowness.  Question is, How to resolve the slowness and font load issue?  

I am trying to write custom service for application logs to get what services are modified in daily basis. When I updated a service "OverallMachineStatusGraph" in a Thing, I am seeing a error "Entity Not Found : [OverallMachineStatusGraph]" in application log. But the service saved successfully. Then why this error is coming? Iam using thingworx 9.2 version.

When we went from TWX 8.3.3 to 8.5, one of the many things that broke was the ability to set MINIMUM height of many widgets to 20 px.  We were forced to set them to 34 px.  For this reason, we chose not to update our mashups to the "NEW" widgets.  Then you fixed it so we could set the height to what "we" deemed good for our own apps. Thank you for that.   Today, I started designing a new app for a new customer.  I decided to use all NEW widgets, and not the deprecated ones, because you fixed all of the silly design things, right?.  Nope.  There is still a lot left to be desired.  I don't have time to go into all of the problems.  So I'm going to focus on three things:  Widget Height settings, including borders, Padding settings that can't be modified, and a mind-boggling forced Focus Overlay on input widgets that can't be modified.   The focus of this is the height settings of many widgets.  Although I can now set the widget h

Same thingworx version 9.2.3 is installed in two different server. One is used as a developing and another one is used for testing purposes. The project exported in dev server is imported to validation server. The problem is some of the widgets functionality which worked well in dev server is not working in validation server. We facing this issue for long time. What might be the reason?

Hi everyone!I have a problem with mashup parameters.More in detail, I have configured a system where the mashups have a bidirectional numeric parameter: at the beginning it is 0, then a service is executed that takes it as input, and if it is 0 it updates it by modifying the mashup parameter.But when the page is reloaded, the parameter returns to 0.Why?Is there a way to 'initialize' and make sure it doesn't reset on every refresh? Thanks

Hello, we are using W10 64 bit machines with a simple Access program to get data from Kepware OPC Server with KEPOPCDAAUTO.DLL. The source is:  Private Sub OPCStartup()On Error GoTo ERROR_HANDLERDim i As Integer If MyServer Is Nothing ThenSet MyServer = New OPCServerMyServer.Connect "KEPware.KEPServerEx.V6", "\\SERVERNAME"'Set the default group update rateMyServer.OPCGroups.DefaultGroupUpdateRate = 1000End If If MyGroup Is Nothing ThenSet MyGroup = MyServer.OPCGroups.Add("AnyGroupName")MyGroup.UpdateRate = 100 'mSecMyGroup.IsActive = FalseMyGroup.IsSubscribed = TrueEnd If For i = 1 To OPC_ITEMSIf MyItems(i) Is Nothing ThenMyGroup.IsActive = FalseSet MyItems(i) = MyGroup.OPCItems.AddItem(ItemIDs(i), i)ServerHandles(i) = MyGroup.OPCItems.Item(i).ServerHandleMyGroup.IsActive = TrueEnd IfNextExit Sub on some identically installed PCs we receive some data, with other PCs MS Access crashes. any idea?

Hello,I have noticed that the CPU utilization of ThingWorx server is rapidly increasing with the number of users accessing the ThingWorx Runtime sessions. Although the CPU resources utilized by the system is comparatively smaller %.What are the options using which we can reduces this % CPU usage. Is there any way to identify what is causing this higher CPU usage.What may be the probable reasons for this.Any help is appreciated. Thanks & Regards,Bhushan

Hello,I am using Tree Grid Advanced Widget, and defined some columns by grid config service. when I run that Mashup the mashup displays weird results like column names and width are changed their position when I run each time.Eg: column header should be display like in this order.Name   Number    Date    Statusinstead of this it will display sometimes likeName Date Status  Number or Number Status Date Name with irregular widths, etc.. If anybody have faced this issue please help me out Thanks

Hello, I have tried using a collection widget instead of using a grid , as I want to add a delete icon button which is when clicked a popup window should open. I have added the delete icon button in my base mashup , which is repeated in the collection mashup , but on clicking it , the popup window is not displayed.I have added the mashup parameters to connect the infotable data with the other columns.How to configure delete icon button so as to open a popup window. 

One more property needed to be added in Asset Advisor... how can it be done ?and filter based on it..@c_lowy @paic @slangley @CarlesColl Thanks.

1) Error injecting constructor, java.lang.RuntimeException: routing-group cannot be blank in configuration fileat com.thingworx.protocol.azure.iot.AzureIotHubBindService.<init>(AzureIotHubBindService.java:41)at com.thingworx.protocol.azure.iot.AzureIotGuiceModule.configure(AzureIotGuiceModule.java:39)while locating com.thingworx.protocol.azure.iot.AzureIotHubBindServicefor the 6th parameter of com.thingworx.protocol.azure.iot.AzureIotProtocolAdapter.<init>(AzureIotProtocolAdapter.java:101)while locating com.thingworx.protocol.azure.iot.AzureIotProtocolAdapterwhile locating com.thingworx.connectionserver.protocol.Protocolfor the 9th parameter of com.thingworx.connectionserver.ConnectionServerDataPlane.<init>(ConnectionServerDataPlane.java:47)at com.thingworx.connectionserver.ConnectionServerDataPlane.class(ConnectionServerDataPlane.java:25)while locating com.thingworx.connectionserver.ConnectionServerDataPlaneat com.thingworx.connectionserver.ConnectionServerModule.con

Hello all, I have created a predictive model with a binary goal variable (true/ false). Further I have created a mashup where the predicted results are illustrated. Now I want to implement automated notifications. But the notification should be only send to a person, if a trend in the predictions is recognizable (for example, according to the rule: if a "1" is predicted 20 times in a row, an automatic message should be sent to person X).I have two questions:1. Is it possible to create automated notifications? If so, how I can I implement them?2. Is it possible to create automated notification based on some rules (as I mentioned above)? Thank you already in advance. Best regardsDavid

Hello, I am trying to implement menu bar widget , I want the submenu list to be of full length , I am unable to do thishow can this be done-I have attached the screenshot of how I want the menu should display the submenu items

I am trying to setup Tree Grid Advance Widget in custom mashup to show part structure. I am using service (POST /Parts('{PartId}')/PTC.ProdMgmt.GetPartStructure) which returns single level children. When i bind the data to the tree grid it show the child parts list. I looked into help center but couldn't figure out. What i understood you need to bind data to "data" and "Child Data" along with some configuration. I have looked at the grid advance examples also but still cant figure out how to use it. The examples use a lot of java scripting to generate tree grid. Do you need to dynamically generate levels. Can anyone just describe me steps to implement this and what all things needs to be done. Any document or guide would also help. Thanks in advance.

I have a stored procedure that contains an insert statement using "NEXT VALUE FOR" to use a sequence. The stored procedure works fine in SSMS, but fails to execute when executed from a DB Thing. My DB Service is a SQL Query and uses "EXECUTE". If I remove "NEXT VALUE FOR" from my stored procedure and just hard code a value it all works.   Is there some trick to get my stored procedure to be able to use the "NEXT VALUE FOR"?   Re:  post

Hi Community,   I am working on deployment of twx analytics on k8s and already deployed twx composer and want to connect with it.   Is anyone has experience on it or working on it , kindly let me know!

Hi, We are downloading huge number of rows from sql via thingworx using export widget. Since the rows are more than 10- 15 lakhs, the tomcat consumes memory and thingworx goes blank abruptly. We tried many solutions suggested by PTC ad also to increase the tomcat memory allocation but it did not work. The reports goes down more frequently. Could you suggest an ideal number of rows that can be queried at a time so that we will not query huge rows at a time and avoid fetching huge data at once and will split up the rows with ideal count.   Eg: If the suggested ideal rows are 100,000 and we have to pull 1M rows. We can query only 100,000 rows at once and would split the querying to 10 time to fetch 1M rows (1M / 100,000).   Please suggest us as this is critically impacting in the production server.   Thanks in advance, Shalini V.

I have succesfully installed Analytics Server 8.5.16 on Windows server 2012 On Thingworx Foundation 8.5, I have installed the Analytics extension Now how do I connect them? On Analytics Builder -> Settings, it needs a ServerThing to connect to, Do I have to create one? From which template and where do I specify where to connect?

Hello,I have more than 500 Assets which will be connected to ThingWorx via Kepware. Initial requirement is to show all machines status on single mashup (as small boxes with color changes) and later we need to read other properties also from the machines. Refresh rate at Kepware is 1 sec for each status property. I just want to understand that is there any limit on number of remote properties can be displayed on single mashup and any rendering issues we may fall into if we keep increasing the data points?

Hi Team,Thank you for the services and Knowledge for what you are sharing, As am a beginner in learning thing Worx, can you please help me in downloading and installing Thing Worx Composer in my local for learning purposes. Thank you,Rahul Ramesh

Hi, any idea where to find the default tooltip localization tokens (ex. ScheduleChartDefaultTooltip ) for the charts (see link)? I haven't find them on the loctokens. https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Mashup_Builder/Widgets/CreatingCustomChartTooltips.html

while using this commandset AZURE_IOT_OPTS=-Dconfig.file="C:\\Program Files (x86)\\ThingWorxFoundation\\_ThingWorx-Azure-IoT-Hub-Connector-4-2-0-5\\connector\\conf\\azure-iot.conf -Dlogback.configurationFile=C:\\Program Files (x86)\\ThingWorxFoundation\\_ThingWorx-Azure-IoT-Hub-Connector-4-2-0-5\\connector\\conf\\logback.xml" 2022-02-16 12:21:25.901 INFO Configure injector2022-02-16 12:21:25.904 INFO Checking for protocol Guice module2022-02-16 12:21:25.905 INFO Loading configuration2022-02-16 12:21:25.961 ERROR Error loading configjava.lang.RuntimeException: Error encountered when loading configuration. This error was probably caused by a misconfiguration with the encrypted config file.at com.thingworx.connectionserver.ConfigProvider.getOrLoadConfig(ConfigProvider.java:52)at com.thingworx.connectionserver.ConnectionServer.createControlPlane(ConnectionServer.java:94)at com.thingworx.connectionserver.ConnectionServer.start(ConnectionServer.java:111)at com.thingworx.connectionserver

Hi i have some api's in thingworx like https:/XXXXX/Thingworx/Things/ABCThing/Properties/Refiner . i integrated this url with unity 3d model and when i try to run unity 3d it throws an error "Access to XMLHttpRequest at 'XXXXXX/Thingworx/Things/ABCThing/Properties/Refiner' from origin 'http://XXXXXXX.amazonaws.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource."  Let me know what is the resolution on this....i refer some links but not work for meLet me know how to resolve this error.

Hi, I am using Analysis Manager > Analysis Models to create a model from PMML file and upload csv data for testing.I was successful in creating the the model(Analysis provider Connector : TW.AnalysisServices.AnalyticsServer.AnalyticsServerConnector). Selected the Test in model details, used upload input files option to upload the csv file consisting of data, with column names same as shown in Input Data Shape  field. But the data rows are not loading.Also, I didn't now find any detail documents regarding this process, would be helpful if share one.Thanks