Skip to main content
b2daj3-Newcomer
3-Newcomer
Jul 16, 2026 6:58 AM UTC
Solved

KepserverEX Kep Configuration disconnects from Kep Runtime Randomly

I’m having similar issue. I restarted the service multiple times. Each time I restart the Runtime service, the problem seems to go away but then the KEPServerEX Configuration tool stops working again. What else could be done to permanently fix the issue?

    MKhatriAnswer
    Support
    Aug 31, 2026 4:35 PM UTC

    Greetings!!

    It appears that Kepware runs normally for a specific period of time and then stops functioning. This behavior may indicate that the license activated on the machine has either expired or that the support end date associated with the license is not valid for the installed version.

    I have attached the relevant information, which should help us identify the root cause of the issue. Please review the attachment and let us know if you have any questions.
    https://www.ptc.com/en/support/article/CS293891

    Regards,
    Mohit

    View in thread

    2 replies

    MR_111569663-Newcomer
    3-Newcomer
    Jul 28, 2026 1:46 PM UTC

    What version you use?

    Translate
    MKhatriCommunity ManagerAnswer
    Support
    Aug 31, 2026 4:35 PM UTC

    Greetings!!

    It appears that Kepware runs normally for a specific period of time and then stops functioning. This behavior may indicate that the license activated on the machine has either expired or that the support end date associated with the license is not valid for the installed version.

    I have attached the relevant information, which should help us identify the root cause of the issue. Please review the attachment and let us know if you have any questions.
    https://www.ptc.com/en/support/article/CS293891

    Regards,
    Mohit

    Translate
    Terms & ConditionsAccessibility statement