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jdekramer1-Visitor
1-Visitor
March 2, 2018
Solved

Missing Thing Template: IndustrialGateway

Hello everyone,

 

I'm quite new to ThingWorx and I wanted to create a new thing in ThingWorx Composer using the template 'IndustrialGateway', but I don't have that template. Does anyone know how to add this template? I meet the minimal requirements stated on the support site of PTC, I'm using ThingWorx Studio 8.2.0 and KEPServerEX 6.4 and Composer 7.

Any suggestions, it would really help?

posipovaAnswer
20-Turquoise
March 9, 2018

I would recommend openning a support ticket and setting up a webex with a dedicated engineer.

In the meantime, one thing I can think of -  make sure your KEPServerEX is 6.1 or higher. A common issue causing the connection failed is not disabling a Legacy mode To disable the Legacy Mode in Kepware ->Project-> Properties-> ThingWorx.

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5 replies

posipova20-Turquoise
20-Turquoise
March 6, 2018
What is your ThingWorx platform version? Did kepware extension install successfully or were there any errors? Please check the application log.
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jdekramer1-VisitorAuthor
1-Visitor
March 6, 2018

Hello @posipova,

 

Thanks for the response. First my ThingWorx platform version is 8.2.0.2742 and it has no errors so I think this should be alright. If you by the kepware extension you mean the KEPServerEX it has installed successfully, but I wasn't able to establish a connection between KEPServerEX and ThingWorx and it has started to generated errors about lost updates. But I'm talking about KEPServerEX on another post (https://community.ptc.com/t5/Manufacturing-Apps/cannot-connect-to-Thingworx-from-Kepserverex-V6-Thingworx-native/m-p/538422#M499), for the completeness I have added the Event Log. Is there maybe something else I can try?

 

Best regards,

Joan de Kramer

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posipova20-TurquoiseAnswer
20-Turquoise
March 9, 2018

I would recommend openning a support ticket and setting up a webex with a dedicated engineer.

In the meantime, one thing I can think of -  make sure your KEPServerEX is 6.1 or higher. A common issue causing the connection failed is not disabling a Legacy mode To disable the Legacy Mode in Kepware ->Project-> Properties-> ThingWorx.

Translate
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