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Mko13-Aquamarine
13-Aquamarine
July 12, 2020
Solved

Cannot activate mathcad prime 3.1 using licence files

  • July 12, 2020
  • 1 reply
  • 26972 views
 

I am a long time mathcad user.  After retirement in 2016, I purchased a permanent licence for mathcad prime 3.1.  It was working fine until recently, when the installation reverted to express mode.

 

my attempts to “re-activate” the installation to to full functionality have been unsuccessful.

I have obtained licence files through the self-serve tools, but when I try to use them, I get a message stating that the server is unavailable or down.  Because I do not have an active support account, the PTC support team is inaccessible to me.

 

I find this to be maddening, because I have a permanent licence for Mathcad, I cannot get it to work, and I can’t find any help at PTC.

 

any suggestions or assistance would be appreciated 

 

mike o’neill

Best answer by VipulT

Mike,

 

Did you run the reconfigure.exe as administrator? If not please try that. 

 

Please verify the host id mentioned in the license file matches with the system physical address on which your workstation is active on. You can open command prompt and use  net config rdr  to check the host ID 

 

Also, can you confirm or capture the screen shot of the folder structure of the flexnet License server. As below.

 

Thanks,

Vipul

1 reply

V
VipulT16-Pearl
16-Pearl
July 13, 2020

Hello @Mko

 

Can you please confirm the error message you are getting or capture the error message following the below steps.

 

Launch Mathcad > Click on M icon (on top left corner) > Options > License

 

 

 

Thanks,

Vipul

M
Mko13-AquamarineAuthor
13-Aquamarine
July 13, 2020
Vipul,
Thanks for the response.

Yes, I have tried to activate my copy using the method described in your response, but I always get the following message:

“ (-96) licence server is down or not responding “


V
VipulT16-Pearl
16-Pearl
July 13, 2020

@Mko,

 

Do you have a node locked or floating license?

 

You can attach the screenshot of the summary table from your license file.

 

 

 

 

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