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JK_106002297-Bedrock
7-Bedrock
February 23, 2023
Solved

contact

Hello,

 

I need to have a conversation with support, licensing for ths product seems to be a joke and I am having issues.

 

Brand new customer, just purchased the software.  no phone numbers for support is such a pain.  

 

 

 

 

JK_10600229Answer
7-Bedrock
February 27, 2023

It took until Monday to get my customer# etc.  Not sure if it was the result of a ticket or just took that long to send it,  thank you for the assistance you did provide.  Should not be as hard or take as long as it did.

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3 replies

DJNewman
DJNewman19-Tanzanite
19-Tanzanite
February 23, 2023

Support's contact information is here: https://www.mathcad.com/en/support/csguide/Contact

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PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
    Werner_E
    Werner_E25-Diamond I
    25-Diamond I
    February 23, 2023

    Installing and licensing this PTC software never was easy and I think the process was already modified a few times. Obviously its still not simple and intuitive enough as PTC found it necessary to open a separate subforum here which deals exclusively with that kind of problems.

    So maybe you can find a solution for your problem here
    https://community.ptc.com/t5/Mathcad-Installation/bd-p/PTCMathcadInstall

    Either by browsing through the various  threads (especially the pinned ones at the top!) or by asking your question there.

     

    According PTC support I thought that opening a case here
    https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log
    would do the job!?  Have you already tried or didn't you find it (PTCs homepage still is a nightmare to navigate and its very slow).
    Maybe @VladimirN ,  @Harry_Seth  or @DJNewman  can give more details concerning getting in touch with the right people.

     

    EDIT: Ooops, DJNewman was faster! His reply did not show up when I started my reply.

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      JK_106002297-BedrockAuthorAnswer
      7-Bedrock
      February 27, 2023

      It took until Monday to get my customer# etc.  Not sure if it was the result of a ticket or just took that long to send it,  thank you for the assistance you did provide.  Should not be as hard or take as long as it did.

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