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rsadr1-Visitor
1-Visitor
April 13, 2016
Question

Help Facility Broken

  • April 13, 2016
  • 3 replies
  • 6572 views

When I click on help (e.g New Users button) facility (e.g. http://www.ptc.com/http://communities.ptc.com/docs/doc-3621). The browser page opens, but I constantly get the message below. I very much appreciate if someone can advise how to fix this or else point me how to get help inside the application without popping up the browser (I have also tried different browser, encountering the same issue)


Best,

-Ramin

Server Error in '/' Application.

A potentially dangerous Request.Path value was detected from the client (:).

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: A potentially dangerous Request.Path value was detected from the client (:).

3 replies

A
AndyWesterman12-Amethyst
12-Amethyst
April 13, 2016

Hi

Looks like you have 2 web addresses here, try:

http://communities.ptc.com/docs/doc-3621

I can't access the page as I'm not authorised, but the error message doesn't occur.

The address is missing an 's'; it should be https://

Regards

Andy

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rsadr1-VisitorAuthor
1-Visitor
April 13, 2016

Folks,

I am using PTC MathCad Prime version 3.0 datecode: 000 (2013.09.12.003/3.0.0.194). I have included the screen capture here for menu bar that when you click on things, most of them go to nowhere land i.e. ...Server Error in '/' Application.

I am just simply clicking inside the application. I should not worry about punching in the html address. The application should properly re-direct the browser (if needed) for help.  To Werner's point, I do not want to go browser each time I want to look up something.

I am a longtime Matchad user, but I got to confess that PTC is well behind the curve for UI, compared to where Matlab and Mathematica have gone, specially on documentation side. PTC have even changed the semantics and grammar of the language (e.g. If statements and etc).  Help facility is important to me to work properly (inside the application), given all the changes in this version.

I think the app is broken, but I yield to the honarable experts to chime in, as I am behind the curve with PTC Mathcad

-Ramin

RS-help.png

W
Werner_E25-Diamond I
25-Diamond I
April 13, 2016

Which program are you talking about? I may be wrong but as far as I am aware of there is no "New Users button" neither in Mathcad 15 nor in Prime.

V
VladimirN24-Ruby III
24-Ruby III
April 13, 2016

Perhaps that meant the following:

Pic_1.png

W
Werner_E25-Diamond I
25-Diamond I
April 13, 2016

VladimirN. wrote:

Perhaps that meant the following:

maybe, but on the other hand I got the impression he didn't want to use a browser at all as he wrote:

> I very much appreciate if someone can advise how to fix this or else point me how to get help inside the application without popping up the browser


So I guess he wouldn't complain about a browser opening when he was using a browser first hand.

He should be able to shed some light on this himself.


WE

W
Werner_E25-Diamond I
25-Diamond I
April 13, 2016

Ah! Now I see it. Its on the "Getting Started" .

I also have Prime 3.0 installed but I seldom use it (in fact I never really use it, just playing around out of curiosity) because its such a mediocre version not capable to replace Mathcad 15. At least not yet and some years from now I fear we have to live with that new UI and thats really negative prospects.

 

I can confirm that I experience the very same error as you had reported.

The link should be    PTC Mathcad - All Worksheets - PTC Community  ->  PTC Mathcad - All Worksheets

The reason Andy got his "not authorized" error when he tried to repair the link adress is, that "DOC" has to be written in capitals.

Really sloppy!

The same page should open when you press "Engineering Ressources".

 

But this page is not meant as primary help. You probably know that you have access to normal help by pressing F1 or clicking the question mark at the upper right. The help you get that way was derived mainly from the help pages of Mathcad15 but is in my opinion less helpful and much more cumbersome to use and search in. I also miss the readily available quicksheets and some of the Handbooks/E-Books.

 

When you press  "Adoption Guide" you get a similar error. It was meant that this document should open up

-> http://support.ptc.com/WCMS/files/154493/en/PTC_Mathcad_Prime_3.1_Migration_Adoption_Program.pdf

Thats the 3.1 version of the document, didn't bother to search for the 3.0 version.

 

The other buttons on the "Getting Started" tab work for me (which does not mean that they are all useful).

 

As you are a long time Mathcad user - why not stay happy with Mathcad 15 for a while? Its more powerful, faster and easier to use. And if you have a valid Prime license, Mathcad 15 will work OK using the very same license.

 

Regards

Werner

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rsadr1-VisitorAuthor
1-Visitor
April 13, 2016

Werner-

I wanted to use the latest and best tool. I was preparing eBook for teaching a signal processing course and was naive enough to use PTC Mathcad Prime. I did  not know this release is so funky.  If I would have known this earlier....

I am loosing confidence in this SW and this company's operation. This shows their SW QA failed to even click on their menus before they release it.

I do know their F1 help, but it is abbreviated and not very helpful. My guess is they have also issues with their web services and bugs are coming from their site in addition to the bugs on their UI. 

In the final analysis, you are absolutely right. I got to stick Mathcad 15 and re-do everything in Mathcad. The problem is even the equations do not copy into Mathcad from Prime, as they are turned into graphics. Very frustrating to have wasted so much time on the Prime version.

Thank you very much for your help.

Best regards,

-Ramin

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RichardJ19-Tanzanite
19-Tanzanite
April 14, 2016

I was preparing eBook for teaching a signal processing course and was naive enough to use PTC Mathcad Prime. I did  not know this release is so funky.  If I would have known this earlier....

I do not believe eBooks will ever be implemented in Mathcad Prime. If someone from PTC disagrees with that statement, they should say so by posting a reply. If you write an eBook for Mathcad 15, then IMO you are writing for a platform that has no long term future.

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