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PSW1-Visitor
1-Visitor
August 29, 2011
Solved

I cannot get Mathcad 15 to work with my Mathcad Prime License

  • August 29, 2011
  • 3 replies
  • 19182 views

I can't get the copy of Mathcad 15 that came with my student copy of Mathcad prime to install or run properly. Mathcad prime is installed and appear to be working correctly. When I run the 15 disc it runs smoothly until the license selection page. I have tried both use an existing license and get a new one online with my product code and for both methods the setup fails and crashes. I really need 15 because without it prime is completely worthless since I can't open any sheet any other person has constructed. I need help the directions online and that came with it are terrible. Thanks

Patrick

Best answer by mzeftel

Patrick,

You can click by the two installs for MathcadPDSi Viewable Support and Windchill ProductPoint Client Manager 2.0. They are other PTC software programs that you don't need.

Did you contact technical support at the link I gave you above? They should be able to help you.

Mona

3 replies

M
mzeftel1-Visitor
1-Visitor
August 29, 2011

Patrick,

Read these online instructions. They should help you. Look at the bottom of the page, where it describes how to use your Mathcad Prime 1.0 license file with Mathcad 15.

Mona

P
PSW1-VisitorAuthor
1-Visitor
August 29, 2011

I have tried those directions and nothing happens, I continue to not be able to install 15 from the cd. Now the whole CD I got will no longer go through the upload prcedure it says it can't find the files.

V
VladimirN24-Ruby III
24-Ruby III
August 29, 2011

What operating system do you use?

P
PSW1-VisitorAuthor
1-Visitor
August 29, 2011

I am running on Windows 7. The computer is les then 3 months old.

P
PSW1-VisitorAuthor
1-Visitor
August 29, 2011

It appears that the main problem may be that the Program itself is flawed and not installing properly to run. It will not even start opening before it crashes out.

P
PSW1-VisitorAuthor
1-Visitor
August 29, 2011

So, after reading up on the matter it seems as though Mathcad 15 will simply not run correctly on my windows 7 platform. Any advice?

M
mzeftel1-Visitor
1-Visitor
August 29, 2011

Are you an administrator on your computer? To install applications, make sure you install as an administrator. To do so, right-click on the install icon and choose Install as Adminstrator. That's not the exact wording, since I'm not looking at it right now, but something similar.

That may be your problem. There are many people running Mathcad 15 on Win7 computers.

Mona

P
PSW1-VisitorAuthor
1-Visitor
August 29, 2011

Yes, the account I am using serves as the admin account.I Just uninstalled the Program and am attempting to reinstall it. But, I don't think it will solve the problem as I have done it many times before this.

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