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Issues with Mathcad 15 on Windows 7

Forum|Forum|13 years ago
November 23, 2012
12 replies
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I've installed Mathcad 15.0 (M010 [MC15_M010_20110622]) on my PC which recently has been migrated to windows 7 Enterprise (Version 6.1, Build 7601: Service Pack 1) and I can't get rid of some issues.

1. If I place a X-Y-Plot (or any other plot) on a (new) worksheet and try to change the traces format (via context menue -> Format -> Traces) I can not see the list of traces, just some empty space on the dialog window.

If I select another tab within the Formatting window then Mathcad freezes. An arror message occures ("Warning: An internal error has occurred. Please save your work and exit.") and I have to kill Mathcad with Windows' task manager.

2. Range variables behave strange. I can define them and use them for calculations. But if I want to see the values (e.g. 'x=') then there are only two placeholders shown.

I've alread repaired and reinstalled Mathcad. I also tried to start the installation by "Run as administrator" and I also "Mathcad15WixInstaller.msi" only.

No success so far.

Can anybody give some further suggestions please?

Other

Best answer by MichaelH

My mistake.

It is M0010.

24-Ruby IV

Hello,

On the PC following programs (from Microsoft) should be installed also (data from "Mathcad Requirements"):

• Microsoft.NET Framework® 3.5 or later.

• MSXML 4.0 SP2 Parser and SDK (this exact version of MSXML is required).

• Microsoft Data Access Components (MDAC) 2.8 or later.

Author

1-Visitor

Hello,

Thanks for the hint.

Currently I have the following versions installed:

Microsoft .NET Framework 4
MSXML 4.0 SP2 Parser and SDK
MDAC 2.8 SDK

However I would expect a more specific error message if there is a package missing.

24-Ruby IV

So Mathcad 15 is working fine?

1-Visitor

The latest version of MC15 is M020, not the M010 version you are using.

Try upgrading to the latest version.

25-Diamond I

MichaelH schrieb:
The latest version of MC15 is M020, not the M010 version you are using.

Are you sure about that??

As far as i am aware of the latest revisions are: MC14 M035, MC15 M010, MC P2 M010

Answer

1-Visitor

My mistake.

It is M0010.

5-Regular Member

5-Regular Member

You should call technical support. Let me know if they are not able to resolve your problem.

Author

1-Visitor

OK. Finally I found someone within our organization who was able to provide the appropriate software update.

Version M010 fixed the issues I described!

Thank you very much for your valuable support.