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PattiSheaffer1-Visitor
1-Visitor
July 25, 2010
Question

Lost CD?

  • July 25, 2010
  • 1 reply
  • 8410 views

I was able to get a response from PTC about a licensing issue - it's an odd process, but appears to have worked. Someone on here kindly referred me to the appropriate website (which I never would have found by myself!). Can someone help me now figure out how to get a disc replaced? I never got to install the Wavelet Toolbox, and now my disc is lost. How does PTC make us deal with this kind of issue? Ordinary contact channels appear closed.

Thank You Very Much!!!!!!!!

Patti

1 reply

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PhilipOakley1-Visitor
1-Visitor
July 25, 2010

The key question is what "features" are listed in the licence file, that is, does the provided licence file list just "mathcad", or did they include "wavelets" as well (and any other of the extension packs). If you have the licence file for the pack, then getting hold of an old copy of the extension pack would be sufficient.

Since V14 the extension packs have been included as standard (certainly for Enterprise users) .

Philip

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PattiSheaffer1-VisitorAuthor
1-Visitor
July 25, 2010

Thank you for the reply - I bought 2 discs from Academic Superstore (I'm a student) - one of Mathcad 14 and one of the Wavelet Extension Pak. The Extension Pak is the disk I need to replace. I assumed that since they sent a second disk, that had the code/license I needed, and I looked in the node-locked license PTC gave me for Mathcad and it says nothing about the Extension pak.

Patti 😞

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PhilipOakley1-Visitor
1-Visitor
July 25, 2010

Patti,

My comments were more related to Version 8 (the old Mathsoft way of doing the licences). They used the C: volume serial number as the key.

In V14 the licences for the extension packs use numbers! (e.g. 254 255 etc). They use the ethernet port's MAC number as the key.

Philip

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