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ptc-44108441-Visitor
1-Visitor
February 18, 2013
Solved

MathCAD licensing error

  • February 18, 2013
  • 3 replies
  • 9162 views

To Whom it may concern:

Hello everyone, can anybody help me about this this little concern.

Even though all the client PCs along the network is already shutted down,

my MATHCAD software cannot obtain a valid license (Floating License),

it says License reached number of users.

Thank You,

Rizford

Best answer by Werner_E

Unfortunately shutting down a PC does not necessarily mean that the license is put back - especially if the PC is shut down without closing Mathcad.

One other thing which could be the cause is that one ore more clients could have borrowed a license. This give them the ability to run mathcad without having acces to the license server. I can't look for it at the moment, but I think a license can be borrowed for up to two or three weeks. In Prime, I think I can remember, you have no choice, the license is borrowed for two weeks unless you put it back sooner manually.

So unless there is some problem with your license and/or license server this could be the cause.

3 replies

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Werner_E25-Diamond IAnswer
25-Diamond I
February 18, 2013

Unfortunately shutting down a PC does not necessarily mean that the license is put back - especially if the PC is shut down without closing Mathcad.

One other thing which could be the cause is that one ore more clients could have borrowed a license. This give them the ability to run mathcad without having acces to the license server. I can't look for it at the moment, but I think a license can be borrowed for up to two or three weeks. In Prime, I think I can remember, you have no choice, the license is borrowed for two weeks unless you put it back sooner manually.

So unless there is some problem with your license and/or license server this could be the cause.

P
ptc-44108441-VisitorAuthor
1-Visitor
February 18, 2013

Thanks Werner for the reply, i will try to check if these client PCs has accidentally borrowed a license.

Thank You,

Rizford

V
VladimirN24-Ruby III
24-Ruby III
February 24, 2013

Hi Rizford,

Try to change in the program file "ptc.opt" (it is located at the following path: "C:\Flexlm\licensing") the default value for timeout "7200" to the time you want. You can open and edit this file by using "Notepad".

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P.S. Just note that all PTC License Packs should be received as 2 separate emails, each with a single text file attachment. Either license file may be used to serve licenses to any PTC product with the restrictions listed below. The attachments are as follows:

Email 1 - lm_xxxx.txt - necessary for license borrowing .

Email 2 - lm_xxxx_standard.txt - license borrowing not supported and required for some older PTC products.

P
ptc-44108441-VisitorAuthor
1-Visitor
February 25, 2013

Thanks again i have solve the issue, its due because the user accidentally hit the borrow button.

Thanks also to Vladimir for the additional info.

Regards,

Rizford

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VladimirN24-Ruby III
24-Ruby III
February 25, 2013

You're welcome.

V
ValeryOchkov24-Ruby IV
24-Ruby IV
February 25, 2013

Many Mathcad users do so in Russia.
First, honestly buy Mathcad for $ 1,000-2,000 (30-60 thousand Rub), put it on your PC and... have big problems with the license (see above)..

Then these users download from Internet a pirated version of Mathcad and replace it legal version. And there is no problem with license

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