Mathcad nightmare, from a 20-year user

I know many Mathcad-users here in Russia who are buying a legal version of Mathcad, but then they put on their computer pirated version. They do so because of problems with the license.

Hello!

Provided that you have active maintance, to transfer the license to another computer, you should use the option "Reconfigure Software Licenses", here: http://www.ptc.com/appserver/lm/rsl/reconfig.jsp

P.S. What type of license you are using ("Locked" or "Floating")?

I think Mathcad license management is inspired from some Kafka book...

I discovered that (if I well remmeber):

- if you have a lock node license you don't need installing nothing you better go on the website licensing ang get your license key online.

- when it ask you CPU-ID it is your lan MAC address (thanks PTC to use 2 diffrent names for the same stuff!), you can retrieve it using    ipconfig/all     command from command prompt.

good luck.

I also suggest PTC to start LOOKING TO THE CONCURRENT SOFTWARES to start creating softwares from the CURRENT state of the art.

Just to say, license management in other calculus software (the name start with Mat and ends in Lab)  is composed of a couple of start-menu itemes (that are auto-created within the installation process), one is labeled  "activate" the other "deactivate".

You just click, activate put your codes and your program is active. If you want to use it on another pc, just deactivate from the first and activate on the other.

Is it so hard to do ??

Regards, Loris

Hi, Vladimir,

Thank you very much for your suggestion.  I think I still have a couple of problems, though.

First, my support agreement (or whatever it is called) expired a couple of months ago.  At the time PTC notified me that it was about to expire, they still had not provided the software (Mathcad 15) that I had purchased more than a year prior, and I thought, "Why in the world would I agree to pay for another year of 'support,' when the 'support' that I have paid for throughout the past year has not even been sufficient to provide me with the software that I bought?"  So, I do not have an active support agreement.

Second, I agree that it appears to be possible to move my Mathcad 15 license from my laptop to my desktop, and I may wish to to this at some point, but I assume that I will then have the same problem of being unable to re-install v14 on my laptop, so I would still be without Mathcad on at least one of my computers.

Regarding your question about "locked" or "floating," I must confess that I probably do not know for sure, but my guess is "locked."

Thanks again for trying to help,

Grant

Hi, Loris,

Thank you very much for your suggestion.  I may be missing something, though: Could you please explain in a bit more detail what you mean by, "You don't need installing nothing?"  I did attempt to get my license online.

Thank you for the tip about the CPU-ID.  I have not gotten that far yet, but I will keep your tip in mind if/when the time comes.

Thanks again,

Grant

There is also some kind of license manager that you can install together with M15 or Prime (in case you have also prime licensed, and you are thiking about installing it I suggest you to read trough the forum to see what it have (and DON't have) before spending your time on it. Just to say, it haven't 3d plot).

I think license manger is just unuseful if you have a single node license, of course you discover it after installed.

There is also a software that you can download to (virtually) genreate the license, I downloaded it because I had no information about how to compute cpu-id. The software didn't work for me, so I suggest you to use website.

Again, that software automatically detects the mac address, but it calls it mac address, not cpu id.

I found the tip about CPU id somewhere in the documentation of something (I spent a morning to install M15).

And first time I used it, website hung up instead sending me the license, so, in case, retry.

Loris

Hi, Loris,

Thanks again.

My plan is to give up on Mathcad 15 and go back to Mathcad 14, but, as noted above, I cannot get Mathcad 14 to re-install.  If you (or anyone else) has an idea about how to re-install Mathcad 14, that would be great.

I did not purchase Mathcad Prime.

Cheers,

Grant

No idea, sorry.

I would suggest you to try again installing M15, it should be compatible with M14, I think.

Loris

Without going through the whole thread, I assume that you have tried to contact the Mathcad and license Install team.

-.

Mike

Hi, Mike,

Thank you for your reply.

My answer is, "I think so."  The person with whom I exchanged e-mails signed his or her e-mails, "License Management Representative."

He or she indicated that Mathcad's "specialized department that provides technical support on the installation and errors encountered" might be able to help, but that I would need to purchase another 1-year maintenance agreement before they would respond.

Grant