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6 replies

MikeArmstrong1-Visitor
1-Visitor
Dec 3, 2014 7:14 PM UTC

Have you tried re-installing?

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ptc-67648141-VisitorAuthor
1-Visitor
Dec 6, 2014 9:23 AM UTC

Yes, I have re-installed four times and nothing changes

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Werner_E
Werner_E25-Diamond I
25-Diamond I
Dec 3, 2014 8:36 PM UTC

The same problem came up here a few times with Prime 1 and especially Prime 2.

E.g.: http://communities.ptc.com/thread/37826

or http://communities.ptc.com/thread/41349

As far as I am aware there was no general solution posted. In one thread it is suggested to change the Languange - nor sure if this would help.

If the problem persist after a reinstallation, I would contact PTC support.

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ptc-67648141-VisitorAuthor
1-Visitor
Dec 6, 2014 9:30 AM UTC

Changing language didn't help

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Werner_E
Werner_E25-Diamond I
25-Diamond I
Dec 6, 2014 11:55 AM UTC

Руслан Нурмухаметов wrote:

Changing language didn't help

So you should contact PTC support.

Even if not under maintainance I guess you will get support for installation problems with the Express version.

http://www.ptc.com/support/mathcad_supportCenterOpt.htm

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VladimirN24-Ruby IV
24-Ruby IV
Dec 10, 2014 7:58 PM UTC

What Windows OS are you using? Try to install the following Microsoft components:

  • Microsoft .NET Framework 4.0;
  • MSXML 4.0 SP2.
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