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3 replies

M
MikeArmstrong1-Visitor
1-Visitor
December 3, 2014

Have you tried re-installing?

P
ptc-67648141-VisitorAuthor
1-Visitor
December 6, 2014

Yes, I have re-installed four times and nothing changes

W
Werner_E25-Diamond I
25-Diamond I
December 3, 2014

The same problem came up here a few times with Prime 1 and especially Prime 2.

E.g.: http://communities.ptc.com/thread/37826

or http://communities.ptc.com/thread/41349

As far as I am aware there was no general solution posted. In one thread it is suggested to change the Languange - nor sure if this would help.

If the problem persist after a reinstallation, I would contact PTC support.

P
ptc-67648141-VisitorAuthor
1-Visitor
December 6, 2014

Changing language didn't help

W
Werner_E25-Diamond I
25-Diamond I
December 6, 2014

Руслан Нурмухаметов wrote:

Changing language didn't help

So you should contact PTC support.

Even if not under maintainance I guess you will get support for installation problems with the Express version.

http://www.ptc.com/support/mathcad_supportCenterOpt.htm

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 10, 2014

What Windows OS are you using? Try to install the following Microsoft components:

  • Microsoft .NET Framework 4.0;
  • MSXML 4.0 SP2.
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