Can someone please help me upgrade my account?

Forum|Forum|2 years ago
January 5, 2024
1 reply
797 views

I have a valid license but I never got an email with a "product code", so I can't even request support.
I have two emails, neither has a "customer number".
My end goal is to view this page https://www.ptc.com/en/support/article/cs306408 . I just purchased a license.

Installation

V

VladimirN

24-Ruby III

"How to Locate or Find Product Code for Single User and Student Edition of Mathcad": https://community.ptc.com/t5/Mathcad-Installation/How-to-Locate-or-Find-Product-Code-for-Single-User-and-Student/m-p/707806
"Mathcad Contacts": https://support.ptc.com/support/mathcad_contacts.htm

J

JH_7908904

Author

1-Visitor

It ends up the email you need to get all of the information is sent 13 hours after purchase. There's no notification that it'll take that long or that it's even coming, it's just a frustrating support experience.

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