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КБ_146100903-Newcomer
3-Newcomer
June 14, 2026
Question

Can't get free trial licence

  • June 14, 2026
  • 2 replies
  • 26 views

Hi everyone,

I am trying to activate a trial license for PTC Mathcad Prime 10.0.1.0 from Express, but I am unable to obtain the license.

I successfully logged into my PTC account and completed the License Wizard. However, when I click "Acquire License", I receive the following message:

"Error in License Processing. Please contact PTC License Management."

No additional details are provided.

I am using Mathcad Prime 10.0.1.0 on Windows and trying to activate the free trial version. I have already verified my email address and can log into my PTC account without any issues.

Has anyone experienced a similar problem?

Any help would be greatly appreciated.

2 replies

DJNewman
DJNewman18-Opal
18-Opal
June 14, 2026

Did you try activating a trial licence from the newest version, Mathcad Prime 12.0.0.1? The trial licence is designed to be for the latest version.

PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
F
Fred_Kohlhepp23-Emerald I
23-Emerald I
June 16, 2026

There is no “trial license”.  You download a new version of the software for “trial” and it works for 30 days.  After that you’ve got Express, all the “premium features” have been stopped; once you save a file they all are disabled.  (You can still read a new file with premium features and see what they do, just DON’T CHANGE AND SAVE it.  At that point you have a fairly capable piece of software for free, just with an annoying add for a new version of software.

Downloading a trial of a newer version (as suggested) used to enable the earlier versions of the older software again.

 

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