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ptc-52573361-Visitor
1-Visitor
January 12, 2022
Solved

Mathcad 5 activation

  • January 12, 2022
  • 2 replies
  • 2087 views

Hello,

 

I'm a teacher in Mechanical Engineering and we use Mathcad Prime 5. Since the 1st of januari we can no longer activate our (unused) Mathcad Prime 5 license codes. We don't need to upgrade and want to keep using our remaining license codes, but this no longer seems possible. Our reseller has zero options for this, except to buy a new pack of license codes (and run into the same problem in a few years)... 

 

Does anyone know of a solution for this problem? Or maybe a name from someone at PTC who could help me?

 

Thanks, Daan

Best answer by ChrisKaswer

Daan,

 

This may help explain your situation:

 

https://community.ptc.com/t5/PTC-Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/m-p/715557

 

Cheers,

 

Chris

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 12, 2022

@amcgough @DJNewman Could you please provide some help in this case.

C
ChrisKaswer16-PearlAnswer
16-Pearl
January 12, 2022

Daan,

 

This may help explain your situation:

 

https://community.ptc.com/t5/PTC-Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/m-p/715557

 

Cheers,

 

Chris

P
ptc-52573361-VisitorAuthor
1-Visitor
January 12, 2022

Thanks, that explains a lot. At least I'm not the only one unhappy with this change.

 

We also have a few 'perpetual" license codes for Mathcad Prime 3.1 that can't be activated anymore... So that's a big deflation of the meaning of perpetual.

 

Thanks guys (for real) and thanks PTC (not for real)

A
amcgough14-Alexandrite
14-Alexandrite
January 13, 2022

Hi Daan,

 

I see Chris linked to the end of sale announcement in an earlier reply that explains why your unused Prime 5.0 student product codes no longer work. I'm looking into what we can do for you for that issue, please bear with me on that one. Would you be able to message me your Mathcad Prime 5.0 student product code order details?

 

The second issue you mentioned - not being able to activate previously unused perpetual Mathcad Prime 3.1 licenses - we recently had an issue with the PTC license management web tool relating to out-of-support perpetual licenses. That should have been fixed yesterday, so you should be able to access those now.

 

Again, apologies for these issues.

 

Andy.

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