Mathcad Express installation failure

Question

1. Received an email for the Mathcad Express download

2. Clicked on button, the file pim_installmgr_mathcad.exe was downloaded.

3. Run the a.m. file. Extracting... window appeared, when completed it closed and no installation happened

I have a 64-bit operating system with windows 10. Tried to run as administrator as well.

Thank you.

VladimirN · Accepted Answer

See solutions from this article - "Mathcad Prime installer fails with status "Unsuccessful"": https://www.ptc.com/en/support/article/cs200121

VladimirN · Answer

Try the following tips: "Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/PTC-Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initia... "Error "Mathcad application has stopped working" when launching Mathcad Prime x64-Bit version": https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-Mathcad-application-has-stopped-wor... Article - "Mathcad Prime does not launch after the initial splash screen if Windows update KB4055002 for Microsoft .NET Framework 4.7.1 installed on the machine": https://www.ptc.com/en/support/article/cs277907"Mathcad Prime 4.0 doesn't start anymore": https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/td-p/492614 1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\)2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\)3. Run Mathcad Prime again

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