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Mathcad Express installation failure

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1. Received an email for the Mathcad Express download

2. Clicked on button, the file pim_installmgr_mathcad.exe was downloaded.

3. Run the a.m. file. Extracting... window appeared, when completed it closed and no installation happened

I have a 64-bit operating system with windows 10. Tried to run as administrator as well.

Thank you.

Installation

VladimirNAnswer

24-Ruby IV

See solutions from this article - "Mathcad Prime installer fails with status "Unsuccessful"": https://www.ptc.com/en/support/article/cs200121

24-Ruby IV

Try the following tips:

"Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/PTC-Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initia...
"Error "Mathcad application has stopped working" when launching Mathcad Prime x64-Bit version": https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-Mathcad-application-has-stopped-wor...
Article - "Mathcad Prime does not launch after the initial splash screen if Windows update KB4055002 for Microsoft .NET Framework 4.7.1 installed on the machine": https://www.ptc.com/en/support/article/cs277907
"Mathcad Prime 4.0 doesn't start anymore": https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/td-p/492614

1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\)
2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\)
3. Run Mathcad Prime again

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Author

3-Newcomer

Thank you Vladimir, but those solutions do not work for me. Please note, that Mathcad Prime has never been installed on this machnine. It is the installer which fails to start in my case.

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24-Ruby IV

Try using the installer from here: https://alfasoft.com/product/mathcad-prime-9-trial/

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