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1-Visitor
July 12, 2021
Question

PTC Mathcad Express Prime 3.1 will not open

  • July 12, 2021
  • 2 replies
  • 1397 views
Mathcad Express Prime 3.1 program will not open. It worked when I first installed it but after a week or so, I tried to open it again and got an error message. When I hit, "OK" the message disappears. When I try to open the program, the program does not open and the message comes back. This just repeats and the program never opens. Here's the error message that pops up on the screen:

An Unhandled exception occured on the dispatcher thread. See
C:\Program Data\PTC\Mathcad Prime\Logs\Mathcad
Prime_Exception_20210712_100352.log
for more information. Prime will attempt to save any modified files and
close.
Please restart the application.

OK

2 replies

23-Emerald IV
July 12, 2021
Trapezoid1-VisitorAuthor
1-Visitor
July 19, 2021

I tried all of that and it did not work.  Thank you for your help.

16-Pearl
July 21, 2021

Hello @Trapezoid,

 

Did you tried the suggestion provided in the last post?

 

Let me know the status at your end for further troubleshooting 

 

Thanks,

Vipul