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NM_133370063-Newcomer
3-Newcomer
Oct 23, 2026 12:26 AM UTC
Question

Reset Mathcad Prime 11 Student Edition license after hardware change

Hi, I have an active Mathcad Prime 11 Student Edition subscription. After a hardware replacement on my PC, my product code no longer activates, and the License Management portal shows no products on my account. Please reset my license so I can activate it on my current computer. Thank you, Noah McGuire


 

2 replies

vnamboodheriEmeritus
Emeritus
Oct 28, 2026 11:52 AM UTC

Hi ​@NM_13337006,

Thank you for your question. 

Your post has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

Thanks,
Vivek N
Community Moderation Team

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DJNewman
DJNewman19-Tanzanite
19-Tanzanite
Oct 28, 2026 4:29 PM UTC

I don’t think a community member can help here.

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PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
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