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domrachev1-Visitor
1-Visitor
February 21, 2019
Solved

Manufacture App Control Advisor not view Industrial Connectivity server

  • February 21, 2019
  • 1 reply
  • 5640 views

A similar problem was described and solved for previous versions of THX:
https://community.ptc.com/t5/Manufacturing-Apps/Control-Advisor-App-Kepware-server-added-but-not-visible/m-p/538017
The solution to this issue was to install updates. What can be done in this case?

Versions :
Windows 7x64 maximum SP1
Tomcat 8.5.30
Postgres 10.3.3
ThingWorx 8.3.3-b937
Manuf Apps 8.3.1 Extension
Industrial Connectivity 8.3.65

Everything is installed and run smoothly.

Connection with TWIC and tags are available in the composer.

But the problem I have is that in my App Control Advisor, the list of Servers is empty.
Even when I add new server the created server is not displayed.
If i try to create the server again in the Control Advisor App a message tells me that the server already exists, which is normal.

All screenshots are similar to the post to which I refer.

Thank you, Peter.

Best answer by domrachev

Problem solved. Information could not be found in any source. Special thanks SebB.

 

Decision:
1. Create a server in the thingworx controls advisor (sample: kepadvisor1). Creating a connection in THW is not necessary.
2. After that, a pop-up window appears. (Screenshot in the application).
3. Enter all data from this window into TWIC (Project/Property Editor/ThingWorx) and establish a connection.
4. Now all tags are available in THW as thing "kepadvisor1" . (Industial connections "kepadvisor1-GW"). For Advisor server name remains "kepadvisor1".

 

Best regards.Peter

1 reply

H
hchanana16-Pearl
16-Pearl
February 21, 2019

Hi @domrachev ,

 

From your details i saw that you are using Postgres 10.3.3 version with ThingWorx 8.3.3 which is not supported for this ThingWorx version. The latest version of postgres supported for ThingWorx 8.3.3 is 9.4.9.

Please refer ThingWorx 8.3 System requirements for details.

 

Also please confirm your Industrial Connectivity is 8.3.65.

 

Please try installing thingworx as per the specifications and validate the issue.

 

One more point you can check is open the Industrial Connections in new composer and check the server name exists over there or not. If it exists please check connections status in properties tab.

 

Thanks,

Himanshu

D
domrachev1-VisitorAuthor
1-Visitor
February 27, 2019

I reinstalled the operating system and all applications, and I also had to update the license. Now it looks like this:

Windows 10x64 Enterprise 2016 LTSB
Tomcat 8.5.23
Postgres 9.4.21-1
ThingWorx 8.3.3-b937
Manuf Apps 8.3.1 Extension
Industrial Connectivity 8.3.65 ( V6.5.828.0)

In the Composer, I see all the tags, in the old and new versions. In the Advisor can not see the server.
I attach screenshots to the message text.

Thank you, Peter.

S
SebB13-Aquamarine
13-Aquamarine
February 27, 2019

Peter,

 

Controls Advisor is adding tags and ThingShapes to the object and is just showing server that has this specific configuration in the UI. Could you please send a screenshot of the Industrial Thing general page of the object that you have create from Controls Advisor. Controls Advisor also creates a proxy thing with the name of the Kepware server as normal thing that will holed all tags, could you see if this object gets created.

 

Seb

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