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nmarriott8-Gravel
8-Gravel
May 5, 2017
Question

Creo elements will not start due to connection error and manual activation fails with a 404 not found error

  • May 5, 2017
  • 19 replies
  • 21893 views

Tried to start Creo this morning which failed. I have had this before and used manual activation, but when I try this today I get a 404 error (address is https://www.ptc.com/appserver/securePeModeling/peManualLic.jsp?lang=en&u=Niall etc)

How can I start Creo?

    19 replies

    F
    FriedhelmK17-Peridot
    17-Peridot
    May 5, 2017

    Hi,

    did you got the following message before, and you have used those 48 hours (worked offline) before you where blokked?

    work_offline_48hrs.jpg

    i think the server is down again.

    Work arround is to turn your System clok manually back in time if you need the program.

    Last time we got again and again 48 hours

    Hope this helps 😉

      N
      nmarriott8-GravelAuthor
      8-Gravel
      May 5, 2017

      Didn't get the option to work offline, so I can't use this method unfortunately. Thanks for the suggestion though

      When I click the request manual activation key on the following dialog I get "Server Error - 404 Not found" so I can't get a key (Unless anyone knows of an alternative method of getting a key?).

      I realise this software is free, but people like me rely on being able to access it. I have several projects which I cannot access. PTC really need to realise this and their lack of response is unacceptable.

      Just as an aside. A question to PTC - As this software is free, why is an online license check required in the first place. But given that it is this way, can PTC please respond and let us know what is going on, and what they are doing to correct the problem!

      E
      emaatta1-Visitor
      1-Visitor
      May 7, 2017

      I agree you Niall. Just wondering same thing. Why this free sw need this kind of online check. And then PTC company does not care anything of sw users.

      This kind of situation is really unacceptable. Is it aim of the PTC company that we all move to use another CAD sw? This kind of customer support is not good ad to PTC company. I would rather pay something about good reliability. This sw is free and therefore have limit of part quantity. Why PTC use unreliable online server checking? That server checking is still okay for me if PTC give adequate level support to users and take care of this server usability. I have seen this same episode earlier and it took very many days before PTC solved the issue. In my mind this give very bad image of PTC and it's customer service and SW usability ensuring.

      C
      cjamison1-Visitor
      1-Visitor
      May 5, 2017

      Same issue here as well.I even reinstalled (modified) the software to no avail. When request for activation key is prompted, it goes to a 404 page not found.

      M
      Methusalix11-Visitor
      1-Visitor
      May 5, 2017

      Hi I have the same problem! ... May be accumulating occurrences helps to speed up things!

      F
      FriedhelmK17-Peridot
      17-Peridot
      May 6, 2017

      For exemple 😉

      work_offline_change_date.jpg

      E
      emaatta1-Visitor
      1-Visitor
      May 6, 2017

      Hi,

      same issue here.

      Don't have any offline options?

      ptc.JPG

      F
      FriedhelmK17-Peridot
      17-Peridot
      May 6, 2017

      Hi,

      i have the same issue.

      But my workaround works.

      Look at my picture.

      Change your system clok to for example 1. May and you can work at least until the server is online again.

      But be patient.

      Sometime it took long time before he came back.

      L
      lfortner14-Alexandrite
      14-Alexandrite
      May 6, 2017

      Same issue today. Unable to start Modeling PE.

      F
      FriedhelmK17-Peridot
      17-Peridot
      May 6, 2017

      Hallo Louis,

      did you try my proposal?

      >Change your system clok to for example 1. May and you can work at least until the server is online again.

      work_offline_change_date.jpg

      C
      cdawidowski1-Visitor
      1-Visitor
      May 6, 2017

      Hello all,

      the same issue for me. In my case I can set my clock to any time but I don't get the work offline button. It seems that I need to wait until the server is online again...

      Best regards

      S
      shale1-Visitor
      1-Visitor
      May 6, 2017

      I'm sure I saw something with regard they were doing some upgrade or maintenance to their servers the other day. However, I had feared the time would come when they would stop me from modeling. I guess they are not concerned for people who use the free app. Having both the licence server and manual activition method out at the same time is really poor show. 😞

      B
      bsengundhar1-Visitor
      1-Visitor
      May 7, 2017

      I also have the same problem. 404 error when i tried manual activation procedure. Tried changing system clock, but it doesn't show work offline option. Hope the issue gets resolved as soon as possible.

      3
      3Dbuildr1-Visitor
      1-Visitor
      May 7, 2017

      Same issue here, earlier this week I worked offline because activiation did not work, on top of that I now get this message

      Knipsel_register.PNG

      When I fill in my email +password I get the following message:

      Knipsel_proxy.PNG

      Setting back the system clock unfortunately does not work for me... 😞

      Fred

      A
      ajadhav-21-Visitor
      1-Visitor
      May 7, 2017

      Hi,

      Lets hope that server get back online soon..

      eagerly waiting for the reply from the PTC official on this error.

      Best regards,

      Anand

      M
      mkao1-Visitor
      1-Visitor
      May 7, 2017

      Same issue as well. Looks like the license server is down. Changing the date does not help so we'll have to wait till it's up again.

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