Community Manager

Question

Unanswered Question Archiving

Forum|Forum|11 months ago
May 5, 2025
8 replies
3861 views

Keeping our community experience streamlined and making information easy to find is important to the PTC Community Team!

Until 2016, the community team would lock forum threads that were no longer active, adding a note "This thread is inactive and closed by the PTC Community Management Team..." to explain the closure due to inactivity. While this is no longer our practice, it was the policy across all Creo forums at the time it was implemented.

Some of these locked threads remain unanswered and offer little impact as knowledge resources. Unfortunately, they still appear in search engine and community search results, which can clutter results and make it harder for users to find helpful answers.

To improve the quality of search results, we’ve decided to archive these posts. Once archived, they will no longer be visible to the community. However, they will still count toward members’ statistics for badges and ranks. This archiving will only affect Creo forum posts with no replies and will not include any product ideas or tips articles.

The activity will be completed on May 27th, 2025.

This effort is in addition to our existing 15-year archiving policy, which you can learn more about here.

PTC Community News

H

hheinze

11-Garnet

I do not like that step.

I found and find often good answers even if they are old.
In addition to that.. I just read it today.. and I have made many links to the old answers. I have to go now through all of them.. that is really bad.
And it is not THAT cluttered.. it was hard to find an answer, and in most cases, the answer was old (but helped!) and the answer of PTC (if it was a bug) was:
It's known, we don't solve it, live with that..

And there are for sure some people that work with old hardware and use wildfire, or an old Creo Version like 2 or 3 or 4..

What about you move it to an archive we can look into it?

BUT BIG P.S.:
If it really regards ONLY UNANSWERED POSTS, yes, you are welcome!

J

Jaime_Lee

Community Manager

Hi, @hheinze

(and @StephaneG )

@AndrewK just went and further updated his post. I can assure you that with this exercise is REALLY 😊 just the Creo Posts that were "UNANSWERED." The posts that had ANY Reply (helpful or not) and definitely the posts with marked solutions. weren't considered for this exercise. So your links to "old answers" should not have been impacted.

We appreciate your feedback.

The Community Team has been getting feedback for awhile about making search better. Having an archiving process is a common community industry "best practice" content maintenance process.

The archived posts included in this exercise were about 2.6% across all the CAD boards.

We just wanted to give the community a heads up that this was happening.

Thank you for staying informed by subscribing to the Community Announcements board.

M

Mat

16-Pearl

The Community Team has been getting feedback for awhile about making search better. Having an archiving process is a common community industry "best practice" content maintenance process.

If it is only about "making search better", maybe You should make searching better.

trade search term as "AND" condition by default (at the moment it seems to be handled as "OR" condition)
At least, I get many results, that do not include all search terms
Ad filters to search conditions
- "is Solved"
  (besides that little icon in the result list)
- "number of answers"
  (beside the "Topics with no replies" checkbox)
- "number of kudos"
  (besides the ability to sort list by kudos)
let users save their searches (like in Windchill)

S

StephaneG

10-Marble

Hello,
Fully agree with @hheinze , even old posts can provide very good solution.
Sometimes it's a mix of old an recent too.
It's better to have old solution that nothing, "It's known, we don't solve it, live with that" or "add in the idea box" but never treated.
An archived section could be a good solution.
Best regards

M

Mat

16-Pearl

to conclude PTC's "strategy":

"We do not answer questions, we archive them."

And by the way, there are product ideas, that take 15+ years until some PTC employee graciously shows a reaction (mostly, "would not implement").

This is just another step to make PTC Community completely irrelevant.

J

Jaime_Lee

Community Manager

Hi, Mat,

Thank you for being a longtime member. This exercise was initiated because we received feedback from other community members related to the "search" on the PTC Community. Creo was specifically called out as an area that needed improvement. Archiving "dated" community content is a pretty standard community content maintenance process amongst community managers in many industries.

The "Community Ideas" process has been evolving over time. This post community-ideas - PTC Community is a little dated, but maybe it explains a little bit about product management strategy that would interest you.

Community Ideas, in general, are always accessible to the members that post them even when they are flagged the "archived" status.

You can read more about ideas archive process here.

Creo Community ideas were not part of this exercise.

J

johrndorf

4-Participant

Concernig the idea box, it is that good hidden tha 90% do never find it.

So entries of the PTC partners and the few customers tha post things there will very rarely be upvoted and therefore never implemented.

An idea box is a good thing you customers find it at an prominent place, and if the link is mentioned in the many, many newsletters.

It is a win-win thing for customers and PTC to make the products "great again" ...

A

AndrewK

Author

Community Manager

Update:
We've corrected the date in the original post—it should be May 27th, not the previously stated date. We've also clarified which posts will be affected by this archiving to avoid any confusion. This activity will only affect posts with 0 replies and will not include product ideas. Thank you for your understanding!

C

Chris3

21-Topaz I

I agree with some of the other folks here. There is value in those 0 response posts. Usually that means that there isn't a solution. This is valuable information in of itself. If I see the same question I have and there are no responses then that saves me the time from asking the question again.

T

TomU

23-Emerald IV

In my opinion, nothing should ever be deleted (and the URL shouldn't change!) Feel free to provide all the filtering / searching capabilities you want, but never permanently hide anything from the rest of the community. There is no good way to clean up stuff by some criteria (age, views, etc.) without also sweeping up valuable information that shouldn't be removed. Please remember, the core of Creo hasn't really changed in the last 15 years (as much as marketing might claim). Information that was valid then is often still valid today, and simply removing the information because it is "old" makes it that much harder to find good information. People come and go, and there is a lot of really good information written by people many, many years ago that is still just as valuable today. As @Chris3 mentioned, seeing a question go unanswered (hopefully) helps to keep someone from asking the same question again.