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Best answer by sdidier

Hello TomM,

 

Only PTC Technical Support can improve an article.

3 ways to have a modification :

  1. Open a thread in PTC Community as you did
  2. Open a case to Technical Support
  3. In Article itself, at the bottom, a button named Something is wrong in this article can be pressed too.

By the way, I would recommend to use the 3rd solution.

We have internal process and metrics with this one who not exists with the other solutions.

 

I have modified the article, it seems this issue exists since Creo illustrate 1.0.

 

Best regards,

Samuel

2 replies

S
sdidier17-PeridotAnswer
17-Peridot
August 12, 2022

Hello TomM,

 

Only PTC Technical Support can improve an article.

3 ways to have a modification :

  1. Open a thread in PTC Community as you did
  2. Open a case to Technical Support
  3. In Article itself, at the bottom, a button named Something is wrong in this article can be pressed too.

By the way, I would recommend to use the 3rd solution.

We have internal process and metrics with this one who not exists with the other solutions.

 

I have modified the article, it seems this issue exists since Creo illustrate 1.0.

 

Best regards,

Samuel

T
TomM_50536114-AlexandriteAuthor
14-Alexandrite
August 12, 2022

Thanks!

 

I don't know how could I have missed the 3rd option...I see it now. 

 

Thanks for implementation of exemplified articles update. By the way, one workaround is to edit  the xlf file yourself...notes seem to be consecutive with the bottom one being the most recent one. Just delete the previous ones. However it's a lot of extra work.

 

Yeah, and another issue...if you delete the xlf source file you're toast. There seems no comming back....weird cause callouts are still present. 

S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
August 15, 2022

Just a comment on this...I used the 3rd option on this to request a correction to a CS doc last week... It was only a few days and it was taken care of. This is an excellent response by PTC support group.  It works well!

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