Migration error! Embedded images were generally lost
The migration appears to have severely corrupted all posts containing embedded images. These images are now often only available and displayed in a reduced size and no longer enlarge when clicked.
In principle, however, Gainsight does offer this feature, where images are stored in a larger format displayed in smaller size and then enlarge to full size when clicked.
So the problem here isn’t that Gainsight is inferior, but rather an issue caused by an improper migration.
My suspicion is that during the migration, only the smaller resized image files that Khoros used for display in the thread were transferred, and not the original image files in their original size.
As long as the data from the old Khoros forum is still available, you should urgently save the larger images and attach them to the posts in Gainsight the correct way so that they can be displayed there in a reasonably readable (original) size when clicked.
There are many threads and posts where the response consisted solely of screenshots, which initially appear small and barely legible but, when clicked, were displayed at a usable size and/or could be saved in original size.
These responses no longer are valuable, as the images are too small.
I, too, recently switched to often just attaching images and not uploading files—since the bug in Khoros made it impossible to directly attach Mathcad files—because I found the need to zip them too tedious and cumbersome.
I consider this a severe problem which should be fixed soon as I suppose that access to the original Khoros content will not be available forever.
And we had seen damaged threads, lost threads and lost attachments too often in the past when PTC migrated from one forum software to another.