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-MFra-21-Topaz II
21-Topaz II
April 13, 2023
Question

New email in My PTC Community settings

  • April 13, 2023
  • 1 reply
  • 1408 views

Hello everyone!
How do I change my email in PTC Community Settings? it seems impossible!
Thanks for answering me.

1 reply

W
Werner_E25-Diamond I
25-Diamond I
April 13, 2023

Silly as it is you can't do it from within this forum ("community") but you have to manage your PTC account at the PTC support site.

Hope that this link works for you:

https://www.ptc.com/en/support/my-web-account

    A
    AndrewKCommunity Manager
    Community Manager
    April 13, 2023

    Thanks @Werner_E Looks like that link works, and you can find more information here How to change Community Email address - PTC Community

     

    W
    Werner_E25-Diamond I
    25-Diamond I
    April 13, 2023

    It really would be far more intuitive and easier to be able to change things like its mail address  from within the community via "My Profile" or "My Settings". At least a link to the appropriate PTC support page in "My settings" or "My Profile" would help more than a "How To" buried in the depths of the menu structure 😉
    I can remember that when I had to change my mail address here in the past, I also had a hard time until I found out how to do.

    The "How To" you referred to says, that it would be necessary to create a new account in case you don't have access to your old mal account anymore. I am not 100% sure but I think back then I was able to change my Mail address without having to confirm that change via a reply to a mail to my old mail account. So having access to the old mail account wasn't necessary.

     

    BTW,  is there any help in sight considering the slow reactions in this Khoros  hosted forum?
    When I press "reply" or chose "Edit reply" it takes half a minute and more until I can start writing and there still is a problem with embedded pictures which take even more time until they will be finally displayed.
    There were times were we did not face these problems. Is it that Khoros is overloading their backbones or are there other reasons known?

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