PTC Community Information Center

Is it just me or do other people experience the same phenomenon? The last few day very often when answering a question (Mathcad forum) I see either an "unexpected error" when trying to post my answer or an error is flagged and I am advised to correct the highlighted but there is nothing highlighted. Additional tries to post all have the same effect. Trying to post again a few minutes later usually works OK. Very annoying - especially as it happens quite often the last week. Today a new effect: While trying to embed a picture in my post after selecting a pic in the popup up window I get an "unknown error" and so can't push the "Done" button to complete the action. Again a few minutes later it works OK.  

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I just replied to a post via email (sent from my email at 2:28pm cst on 12/7/2018). A few minutes later, after I got logged in to the community, I looked at my post and it was dated yesterday...so my reply is almost 21ish hours before the message I replied too. https://community.ptc.com/t5/Assembly-Design/Problem-in-selecting-parts/m-p/584298/highlight/true#M19396  

I tried to post an idea to Creo and I got "An Unexpected Error has occurred."   I tried both in Chrome and with IE and I received the same message. Has anyone else tried recently?  Looks like the last idea was last Friday.

The board names have improved significantly, instead of just "more" you've given us much more descriptive names. The sidebar name is still "more" .   And as been mentioned before, it's not helpful to have "ideas" links from other software...In the image below, we are in the Creo Parametric board, but we have sidebar links to ideas for Parametric (good) , Direct (BAD), and addtl creo (BAD). If you are posting in Parametric (or just browsing parametric) those links seem out of place.      

A couple of the sub boards need descriptions.   "Customization" should have a description that it's about Jlink, Toolkit, etc. rather than custom installs, configuration, templates & drawing formats and things like that.  That would go under "System administration".   The Creo Parametric Tips section should make it clear that these are tips from PTC staff rather than a place to share tips.  At least that's what I assume it is since posting new topics seems to be disabled.

Hi, Everyone,   I wanted to introduce you to Ignacio and Leigh, who have joined the PTC Community Team.  They have primarily been working in our IoT and AR categories, but you will now see them posting more frequently in the public areas of our PTC Community.  Moving forward @Leigh and @IgnacioFdB  will also be assisting with community administration as well as serve as my backup for critical/urgent issues.       You should continue using "Notify Moderator" when you have a community concern or issue about a post, but a PM to Jaime_Lee is recommended if you have a more complex issue or need further community management attention.       So welcome Ignacio and Leigh, and on behalf of the Community Management Team, we truly value your participation in the PTC Community!    

Hi, Everyone,   I just wanted to give you a heads up that end of day on 2/7/2019 the Pre-Event Survey will conclude and all the LiveWorx Survey Banner Ads will be removed.     The survey can be found at:   https://www.surveymonkey.com/r/PTCCommunityPreEventSurvey   To read full details, please go to this post

With Jaime's Community announcement that the PTC community was down from Friday evening until Saturday evening, why was there no advance notification of the upcoming outage? I do realize that Saturday is the least busy day for the Community, but some notice would have been nice in advance.

A maintenance activity took place between 8pm Friday, February 1st and 9pm Saturday 2nd and the Community was in read only status.   If you tried to log in you may have received the eSupport alert message about the PTC Customer Support Systems with Technical Support contact numbers.   We will be sure to notify the community via this "Community Announcement" process in the event another scheduled maintenance activity takes place.      

I posted something on PTCooler this morning and when I finished, it says it is waiting for moderator approval. Is this a new setting on that part of the website?

Is the PTC Mathcad Ideas Forum locked down for some reason?  I haven't been on in a while, but I can't seem to post new topics or vote for old ones.  The title description says that you have to have an upgraded PTC account that includes support, but as far as I can tell, I have an upgraded account with support.  It also says to post questions to the Community How To page, but that seems locked down as well.  The PTC Creo Ideas forum seems to work correctly.

Has anyone else noticed that user ptc-5208287 kudos posts almost instantly after a new post is posted regardless of what it is? This leads me to believe that this user is not a real person.    @unknown   @Jaime_Lee ? Is this a real person?@Jaime_Lee

Problem seemed to be solved for a while but quite now it again took minutes to log in

I’m having trouble signing in…the website keeps referring me to an “old” login to this "user id":  @ptc-3460765   Where as the website should log me in as: @HamsterNL   Who at PTC can help me out?

Is it just me, or are more people experiencing extreme slowness of the forum, especially on logging in and inserting pictures? And I noticed that the Login icon/button disappeared from the top dark grey bar. {Ah, found it; It's just below the top bar}   Luc

At least to login (OK after that) Took at least two minutes to login - shouldn't really take two seconds  PS Also got: "Correct the highlighted errors and try again. There was an error while attempting to post your message. Try again in a few minutes." when trying to post. No errors shown

Hi, Everyone,   I just wanted to let you know that you will not be able to post to the Community tomorrow. So, enjoy reading the great posts by your peers and come back to comment on Sunday 🙂   eSupport Message:    "Due to scheduled maintenance activity on Saturday, December 1st between 08:30 and 19:00 (Eastern Standard Time), PTC's eSupport Portal and other services will be temporarily unavailable."   View Full Article here   Best,   Jaime Lee  

Is it possible to edit/update blog? I have a "document" from old site turned into a blog on the new one and I can't edit it. I need to update some files in it that were attached.  But I don't see any button option for edit.    

         Found some older posts in "Additional Creo Questions"       Is this the future for a "aditionnaly bought" program       In the previous forum, it was difficult to find, but now it seems to be        getting worse.          Sorry, i wil not be to negatif for the startup but i see what's happend        in the past.        Best regards           

Exciting News!   I am pleased to announce that  ThingWorx Ideas is now added to the PTC Community.   ThingWorx Ideas lives under the IoT community category and is the place where  Customerswithsupport (Active Maintenance) can provide product enhancement suggestions for the following:   Analytics Axeda Kepware Manufacturing Apps Navigate ThingWorx Platform ThingWorx Edge Connectivity Other (For when you really aren't sure how to classify your idea!) Our IoT Product Managers routinely review the ideas submitted and provide feedback on the potential placement for the suggestion on an upcoming product release.  Of course, we can't promise that EVERY idea will be part of a release, but we can tell you that our product management team takes ThingWorx Ideas seriously and is committed to utilizing this as a tool for product roadmap considerations.     We encourage community members to rally support behind the ideas submitted by their fel

When I click on the "announcement"  that shows MORE CREO IDEAS, it takes me to the top level Creo Ideas catergory (Community > Creo Ideas), but that is a category (not an place to post). The only board under that is Creo Parametric Ideas.  There is no place to post ideas for anything other than Creo Parametric (with respect to the product line known as Creo, ie Creo View, Creo Simulation, Creo Elements Direct). I think the board for the "other" Creo products is missing in action.   Taking this one step further, a board called MORE CREO IDEAS, as a catch-all is just bad. Doesn't mean anything to anybody and is just not helpful to the end user or the internal PTC product managers, might as well name it "the trash bin no one ever looks at", sorry, that's a little harsh, but that sure is my perception. Those other programs that are using the Creo name but aren't Creo Parametric are just...

You spoke.  We listened.   Please take notice and bookmark the new Creo Elements/Direct Idea Board off the main menu.   https://community.ptc.com/t5/Creo-Elements-Direct-Ideas/idb-p/creoelementsdirectideas       Thank you for continually giving us suggestions on how to improve the community member experience!

Holy cow... I came here to post an announcement of a new Regional User's Group for the Mid-Atlantic Region. We've needed one for years and we're finally able to kick it off so I was excited to share the news.   THEN... I saw this new PTC Community.   What the $%^&@ has happened here? This is *THE* single most confusing, muddled, mess I've ever seen. In fact, no one is even going to read THIS message because it's impossible to find ANYTHING.   Sorry PTC - whomever is in charge of this needs to attend a class on the proper way to design and deploy a message board. PTC Community was better 5 years ago. This thing is a mess. The LACK of posts should be a clue. I would guarantee the participation rate on this site has plummeted. This is really unacceptable. We had far more participation in the past.   It's clear that former core products like Creo and Windchill are now being relegated to "old stuff no one cares about" and therefore it's perfectly fine to lump it all