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KO_122572273-Newcomer
3-Newcomer
November 1, 2024
Question

Creo 9 student installer does not run

The installer of any University approved version of PTC CREO (7.0.8.0 and 9.0.0.0) is not running with no error message given. The process simply terminates after a few seconds before a window is opened.

 

System Specs:

Windows 11 23H2

AMD Ryzen 3900X

Nvidia RTX 2080 Super

64 GB Ram

200 GB free SSD storage on C:

7 replies

VladimirN24-Ruby IV
24-Ruby IV
November 2, 2024

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KO_122572273-NewcomerAuthor
3-Newcomer
November 5, 2024

The only thing that I was able to do now is have a second boot drive with a second windows installation. Far from ideal.

The usual run as administrator and kill all unnecessary processes did not work. I also tried to install in protected mode but that failed, not because of the setup.exe not running but because of some required component being not available.

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MartinHanak24-Ruby III
24-Ruby III
November 6, 2024

Hi,

1.]

What is full absolute path to setup.exe you are starting?

2.]

What language version of Windows is installed on your computer?

 

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KO_122572273-NewcomerAuthor
3-Newcomer
November 7, 2024

As recommended in a different thread I moved the installation files to C:\install

My computer is running on German Windows. Though I don't think that affected the installation as I was able to install CREO 5 and 7 previously during my Bachelors.

I did manage to create a memory dump file from the setup.exe before it closed if that would be of help for bug fix purposes.

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