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ptc-61221451-Visitor
1-Visitor
June 3, 2014
Solved

exception_access_violation

  • June 3, 2014
  • 4 replies
  • 15078 views

Hi,

I have to use Creo 2.0 for university. Due to this, I downloaded and installed the student version.

While the installation process ran without any problems, Creo does not run right now.

When I try to launch Parametric, it crashes with the error "exception_access_violation".

I have already tried to install the latest graphics driver (Intel HD 4000), but that does not

solve the problem. Furthermore I tried the "enable_opengl_fbo no"-option, unfortunately

the problem is still here (Is the spelling "enable_opengl_fbo no"

correct or have I to write it otherwise?). Is there any solution for that issue?

Kind regards,

Simon Hemmerich

    Best answer by MarkCheli

    Hi Simon,

    Can you please fill out a academic support request?

    http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

    We should be able to help you afterwords with your license.

    4 replies

    M
    MartinHanak24-Ruby III
    24-Ruby III
    June 3, 2014

    Simon,

    try to add the following option into config.pro file:

    graphics win32_gdi

    Martin Hanak

      P
      ptc-61221451-VisitorAuthor
      1-Visitor
      June 3, 2014

      Martin,

      thank you for your fast answer.

      I followed your advice, but the problem is still there. Are there any other possibilities?

      Simon Hemmerich

      M
      MartinHanak24-Ruby III
      24-Ruby III
      June 4, 2014

      Simon,

      unfortunatelly I do not know, what is the root of your problem.

      It can be:

      • graphics
      • corrupted Creo installation
      • some problem inside Windows

      In case of graphics problem PTC recommends set following options inside config.pro.

      ---

      enable_opengl_fbo no

      enable_opengl_vbo no

      enable_opengl_shader no

      graphics win32_gdi

      ---

      enable_opengl_* options have some effect in Creo Parametric 2.0 M090 and higher (I guess)

      Martin Hanak

      M
      Mahesh_Sharma22-Sapphire I
      22-Sapphire I
      June 3, 2014

      Simon,

      You may try renaming cache folder (.wf) at C:\users\<User Login>\AppData\Roaming\PTC\ProENGINEER\Wildfire.

      Once renamed, try launching Creo.

      Note: If you are unable to find AppData folder, please unhide folders.

      Which version and datecode of Creo you installed?

      M
      MartinHanak24-Ruby III
      24-Ruby III
      June 4, 2014

      You can type %APPDATA% into address field of Windows Explorer to see the contetnts of C:\Users\USER\AppData\Roaming directory.

      Martin Hanak

      P
      ptc-61221451-VisitorAuthor
      1-Visitor
      June 17, 2014

      First I want to apologize for not answering so long.

      I was very busy with exams.

      Unfortunaly, none of the given advices solved the problem.

      Are there any possibilities left to solve it?

      Furthermore, one little question to the PTC employees:

      Is it possible to unlock my license, so that I am able

      to install Creo on another PC? This would be good because

      I need it for university...

      Kind regards,

      Simon Hemmerich

      M
      Mahesh_Sharma22-Sapphire I
      22-Sapphire I
      June 18, 2014

      Simon,

      One more trial for you:

      1. Right Click on Creo shortcut icon on desktop > Select Properties

      2. Move the cursor to end in target path > Add a empty space followed by -g:win32_gdi > Apply > Ok and launch Creo.

      Creo.jpg

        V
        vishnureddy1-Visitor
        1-Visitor
        October 12, 2019

        This has solved my problem of launching.

        M
        Mahesh_Sharma22-Sapphire I
        22-Sapphire I
        June 19, 2014

        Moving the post to Academic Support as Martin suggested.

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