10-Marble

Solved

I haven't received the Mathcad license file yet

Forum|Forum|9 months ago
June 30, 2025
2 replies
943 views

With reference from the tip

I completed the form yesterday and it said a license file would be emailed within 2 hours, but it's nearly 24 hours later and I haven't received anything yet. I obtained a license file about 7 months ago and it took just minutes. Wondering if there's a problem...

Best answer by Alex_Cazacu

Sadly the Mathcad 14 reached end of life at the end of 2021. Since 2022 PTC only licensed Mathcad Prime 7.0 or newer.

I don't think that anyone in PTC can generate a new license for your new computer for old Mathcad 14, but you can try.

24-Ruby III

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

I hope you can use the above process for Mathcad prime license, too.

Note: If you have an access to https://my.ptc.com/ page then you can transfer the license yourself.

Author

10-Marble

Thanks Martin,

I have emailed academicsupport@ptc.com with my request and will let you know how I go.

Philip

Answer

17-Peridot

Sadly the Mathcad 14 reached end of life at the end of 2021. Since 2022 PTC only licensed Mathcad Prime 7.0 or newer.

I don't think that anyone in PTC can generate a new license for your new computer for old Mathcad 14, but you can try.