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1-Visitor
January 12, 2023
Question

Licensing

  • January 12, 2023
  • 2 replies
  • 1020 views

While renewing my license, I am getting error message "Customer not verified".

2 replies

24-Ruby III
January 13, 2023
24-Ruby III
January 13, 2023

Hi,

go to https://support.ptc.com/appserver/common/account/secure/wamMain.jsp page and change your password,

Before renewing go to C:\ProgramData\PTC\Licensing directory and delete old not valid license file (you can move all files from this directory "somewhere else" to empty the directory)